Key Responsibilities

Lead and facilitate Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, sprint retrospectives, and backlog refinement.

Support Salesforce development teams delivering solutions across Sales Cloud, Service Cloud, Experience Cloud, and other Salesforce products as applicable.

Collaborate with Product Owners, Salesforce architects, developers, business analysts, QA engineers, and business stakeholders to define priorities and delivery goals.

Manage sprint execution, track team velocity, monitor burndown charts, and communicate delivery progress, risks, and dependencies.

Identify and remove impediments affecting team productivity, sprint commitments, and release timelines.

Coach teams on Scrum, Agile principles, continuous improvement, and self-organization.

Coordinate cross-team dependencies and support release planning for Salesforce enhancements, integrations, and deployments.

Facilitate backlog refinement and ensure user stories have clear acceptance criteria and meet the team's Definition of Ready.

Work closely with Salesforce DevOps and QA teams to support CI/CD processes, testing, deployment readiness, and release coordination.

Track Agile metrics and provide status reports, dashboards, and delivery insights to management and stakeholders.

Support risk management, issue resolution, change management, and continuous process improvement.

Ensure alignment between business objectives, Salesforce platform capabilities, and delivery commitments.

Promote collaboration between distributed and hybrid teams while maintaining transparency and accountability.

Required Qualifications

10+ years of overall experience in IT project delivery, Agile methodologies, Scrum Master responsibilities, or related roles.

Significant experience serving as a Scrum Master for enterprise application development teams.

Experience supporting Salesforce CRM implementations, enhancements, integrations, or platform modernization initiatives.

Strong knowledge of Scrum, Kanban, SAFe, and Agile project management practices.

Proven experience facilitating Agile ceremonies and managing sprint planning, execution, and retrospectives.

Experience working with Jira, Confluence, Azure DevOps, or similar Agile management tools.

Strong understanding of product backlogs, user stories, acceptance criteria, sprint metrics, and release planning.

Experience coordinating cross-functional teams consisting of developers, QA engineers, architects, business analysts, and Product Owners.

Excellent communication, facilitation, conflict-resolution, and stakeholder-management skills.

Ability to manage multiple priorities, dependencies, risks, and delivery timelines.

Preferred Qualifications

Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent Agile certification.

SAFe Scrum Master certification or experience working in a scaled Agile environment.

Salesforce Administrator, Salesforce Platform, or Salesforce-related certifications.

Familiarity with Salesforce Sales Cloud, Service Cloud, Experience Cloud, Apex, Lightning Web Components, and Salesforce integrations.

Understanding of Salesforce deployment tools and DevOps practices, including Salesforce DX, Gearset, Copado, or Flosum.

Experience with enterprise release management, governance, compliance, and quality assurance.

Experience supporting geographically distributed teams in a hybrid work environment.

Flexible work from home options available.

CLOUDSCOUTS SOFTWARE SOLUTIONS LLC

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