Job Description Job Description

JOB TITLE: Remote Supports Demo Call Specialist OVERTIME EXEMPT: No

SUPERVISOR: Remote Supports Supervisor or Remote Supports Management

LOCATION: Tempe, AZ

About SafeinHome: SafeinHome provides Remote Supports for people with intellectual and developmental disabilities and older adults. Our services combine assistive technology with trained human support available 24 hours a day, 7 days a week. This approach supports people in living more independently while remaining safe in their homes and communities.

SUMMARY:

SafeinHome exists to expand access to reliable, consistent support that enables people to live the lives they choose. Our work supports individuals to maintain stability and continue living in the homes and communities of their choice. Every role at SafeinHome contributes to delivering support that people and families depend on every day.

As a Remote Supports Demo Call Specialist, you are at the heart of our core services and play a critical role in advancing our mission to improve individuals' ability to live independently. You provide the first introduction to who we are and what we do, creating a meaningful and welcoming experience for potential individuals and their support teams.

In this role, you ensure that every demo call is handled with urgency, care, and professionalism. You guide individuals through a detailed overview of our services and demonstrate the devices and supports available to them. By facilitating a realistic demo call experience, you help individuals understand what to expect when they begin services, ensuring they feel informed, confident, and comfortable moving forward.

ESSENTIAL DUTIES AND RESPONSIBILITIES including, but not limited to:
Serve as the primary point of contact for all demo call inquiries and scheduling
Respond promptly to incoming demo requests, ensuring minimal wait times and no missed calls
Coordinate, schedule, and manage all demo appointments, maintaining an accurate and up-to-date calendar
Communicate consistently with individuals and their support teams to confirm scheduling details and expectations
Provide a clear, detailed overview of services and demonstrate remote support technology during demo calls
Create a positive, engaging, and informative first impression of services
Ensuring each demo call reflects a real experience of services, helping individuals feel prepared and at ease
Follow up as needed to support next steps and maintain continuity of communication
Collaborate with internal teams to ensure a seamless and aligned experience
Strong communication and interpersonal skills with the ability to build trust quickly
Helps keep the Remote Supports work area clean and organized
Maintains a very positive and enthusiastic demeanor with other Remote Supports employees, Clients and Support Circle members
Is viewed by other Remote Supports employees as a valuable, knowledgeable and as a high-functioning Company resource
Responds quickly and practically to emergencies, crises, or unexpected problems during shifts
Ensures that Clients and their Support Circle are satisfied and identifies, documents & reports the issues when they are not satisfied.
Adheres to and accurately promotes all Company Policies and Procedures
Keeps the work area clean and organized
Responds quickly and practically to emergencies, crises, or unexpected problems during shifts
Does NOT share gossip, inappropriate personnel or personal details, or otherwise incite employee dissatisfaction

WORK ENVIRONMENT:

Time will be spent at Remote Supports workstations with other Remote Supports employees
Standard 40-hour workweek applies, though shift times may vary according to Remote Supports hours

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

High school diploma or GED required

SKILLS AND ABILITIES:

Complete and comprehensive understanding/proficiency with all Company Policies and Procedures
Comprehensive and ongoing understanding of all Company developed software systems required to perform Remote Supports job function
Complete and comprehensive understanding/proficiency with all Required Training materials including online courses provided by State agencies. Must be able to recall, respond & document proficiency of State rules, guidelines & requirements - as needed
Works well with a team
Reliability and accountability
Exhibits strong interpersonal and service-oriented skills
Maintains professional but friendly demeanor
Demonstrates proficiency with basic computer programs, such as Zoom, Teams, Outlook Email, Word, Excel, and other necessary virtual meeting platforms
Ability to solve practical problems
Ability to deal with difficult conversations, including with individuals with difficult personalities, conversations with statements that can be interpreted as harassment, and conversations with statements objectionable to specific demographics
Responds calmly and professionally to emergencies, angry clients and Support Circle members, or other stressful situations in the workplace
Ability to apply principles of logical thinking to a wide range of intellectual and practical problems, dealing with verbal and nonverbal symbolism in its most difficult phases
Ability to deal with a variety of abstract and concrete variables. Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to solve practical problems and deal with variables, including personalities, in situations where only limited standardization exists
Ability to respond effectively to the most sensitive inquiries or complaints
Ability to communicate effectively using original or innovative techniques or styles on controversial or complex topics to everyone across all interaction
Complete and comprehensive understanding/proficiency with all Company Policies and Procedures
Comprehensive and ongoing understanding of all Company developed software systems required to perform the job function
Works well with a team
Exhibits strong interpersonal and service-oriented skills
Maintains professional but friendly demeanor
Demonstrates proficiency with basic computer programs, such as Outlook Email, Word, and Excel
Manages time effectively and efficiently
Maintains close attention to detail
Demonstrates ability to multitask on a daily basis

Company Description SafeinHome provides Remote Supports for people with intellectual and developmental disabilities and older adults. Our services combine assistive technology with trained human support available 24 hours a day, 7 days a week. This approach supports people in living more independently while remaining safe in their homes and communities. Company Description SafeinHome provides Remote Supports for people with intellectual and developmental disabilities and older adults. Our services combine assistive technology with trained human support available 24 hours a day, 7 days a week. This approach supports people in living more independently while remaining safe in their homes and communities.

SafeinHome

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