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Remote - Inbound Retail Care Specialist (Sales)

VXI Global Solutions • Full-time • Remote (Arlington, VA, US) • max $17.31 / hour • 12h ago

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Customer Care Specialist (Sales Focused – Inbound)

Remote | Full-Time | $17.31/hour

Are you passionate about technology and helping people find the right solutions? Join our remote team at VXI as a Customer Care Specialist, where you’ll represent a leading global brand known for its innovation and user-friendly tech products.

🌟 About the Client

You’ll be supporting a globally recognized technology company celebrated for its sleek product design, intuitive software, and customer-first philosophy. Their strong reputation and loyal customer base are built on delivering exceptional service and seamless experiences.

💼 What You’ll Do

As a Customer Care Specialist, you’ll be the first point of contact for customers shopping online or reaching out to retail support. Your role is a blend of service and sales—focused on guiding customers through their buying journey, answering product-related questions, resolving concerns, and upselling solutions that enhance their experience.

Your key responsibilities:

Handle 30–40 inbound calls per day with professionalism and enthusiasm
Provide personalized product recommendations and complete transactions
Resolve customer inquiries efficiently while delivering exceptional service
Translate technical information into simple, customer-friendly language
Actively listen to identify needs and tailor solutions accordingly
Adapt to a fast-paced sales environment and evolving technology offerings
Maintain high energy and empathy in every interaction

✅ What We’re Looking For

We’re looking for driven individuals with a passion for tech, a customer-first mindset, and a talent for communication.

Qualifications:

Minimum 2 years in a customer-facing sales or service role
Bachelor’s degree preferred, or equivalent work experience
Excellent verbal and written communication skills
Strong interpersonal skills and emotional intelligence
Ability to work independently and make confident decisions
Proficient in using digital devices (Mac, iOS, etc.)
Basic troubleshooting experience for common tech issues
Typing speed of at least 42 WPM with 95%+ accuracy
Digital media experience (music, photography, video) is a plus
Comfortable working in a dynamic, sometimes ambiguous environment
Flexible availability, including evenings, weekends, and holidays
Available to work shifts between 7:00 AM – 11:00 PM Central Time

🎁 What You’ll Get

$17.31/hour pay
Full-time, 40-hour work week
100% paid training
Medical, dental, vision & life insurance options available
Referral bonus: Earn $20 on every paycheck per active referral—no cap!
Exclusive phone plan: $25/month for unlimited talk, text, and data (up to 5 lines)
Career advancement and skill development opportunities
Remote work benefits: Save time, money, and energy from home

🖥 Remote Work Requirements

Private Workspace: A quiet, dedicated workspace with no distractions.
Ergonomics: A comfortable desk setup with all necessary equipment.
Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

🚀 Let’s Do Great Work Together

If you’re ready to combine your love of tech with your passion for helping people, we want to hear from you. Apply now and become a part of something exceptional.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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