Remote Customer Success Manager

grabjobs • Remote (Baton Rouge, Louisiana, United States) • $0 / year • 10h ago

Customer Success Manager (CSM) – Digital Marketing Agency

Location:

Remote Working Hours:

US Central Time (8:30 AM – 5:30 PM CST) Salary:

$3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month) About the Company

Cavenaugh is a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing. Our core services include: Facebook Advertising Google Ads SEO Website Design Social Media Management We primarily work with home service businesses generating $1M–$3M annually, including: Electricians Roofers Plumbers HVAC companies Landscaping businesses Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results.

Key Responsibilities

Client Relationship Management

Serve as the main point of contact for client accounts Conduct weekly or bi-weekly strategy calls with clients Maintain proactive communication via calls, messaging, and updates Ensure clients clearly understand campaign performance and results Strategic Marketing Guidance

Analyze marketing performance across: Facebook Ads Google Ads SEO Translate marketing data into clear, actionable insights for clients Provide strategic recommendations to improve campaign performance Client Success & Retention

Own client satisfaction, retention, and relationship growth Proactively address issues and prevent churn Identify upsell opportunities when appropriate Reporting & Performance Updates

Deliver customized performance reports to clients Clearly explain campaign metrics and ROI Coordinate with the fulfillment team to ensure deliverables are completed Client Advocacy

Collect client testimonials, referrals, and Google reviews Maintain strong long-term client partnerships

Required Experience

We are looking for candidates who already have hands-on digital marketing and client management experience. Requirements: 2–4 years experience in: Customer Success Account Management Client Strategy Digital Marketing Agency roles Strong understanding of: Facebook Ads Google Ads SEO Experience managing client relationships in an agency environment Ability to analyze marketing results and communicate strategy Required Skills

Excellent verbal communication Strong client relationship management Strategic thinking and problem solving Ability to lead client calls and hold structure High ownership and accountability Ability to manage multiple client accounts simultaneously Strong organization and follow-through Tools & Systems

You will work with: GoHighLevel – CRM & client communication Slack – internal communication ClickUp – task and project management

Why Join Us

Fully remote work environment Fast-growing digital marketing agency Opportunity to work closely with leadership Clear path to leadership roles Performance-based compensation