Overview:
Snapscale is seeking a skilled and experienced
Spanish Bilingual Customer Service Representative
to support US based clinics. This is a
remote role
where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.
The ideal candidate is
detail-oriented, organized, and confident in handling patient interactions
in both Spanish and English, with experience in healthcare processes and EMR systems.
Responsibilities:
Perform
insurance verification
(preferred but not required)
Handle
new patient enrollment and intake processes
Answer incoming calls and assist patients with inquiries
Schedule and reschedule patient appointments efficiently
Respond to patient emails and text messages in a timely manner
Manage and update patient records using
EMR systems
Ensure accurate documentation and maintain patient confidentiality
Perks:
Health Maintenance Organization (HMO)
Competitive pay
Government-mandated benefits
13th month pay
Night differential pay
Internet allowance
Opportunities for career growth and development
Proficient in both
written and spoken Spanish and English
Minimum
6 months BPO experience in a Spanish bilingual
account (required); healthcare account experience is a plus!
Comfortable supporting
US based clinics and physicians
Willing and able to learn
EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling
Demonstrates strong
empathy and interpersonal skills
when handling patient interactions
Highly
organized, detail-oriented, and reliable.
Must have a stable internet connection and a quiet remote work environment
