Job Title:
Customer Service Representative
Location:
Henderson, NV (Remote work available in NC, SC, AL, and GA)
Job Type:
Full Time /
Part-time
Company:
Village Capital & Investment LLC
About Us:
Village Capital & Investment LLC is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, and USDA loans. Our headquarters are located in Henderson, NV. As a lender/servicer, we work with loan originators, brokers, and correspondents to offer our customers competitive rates and excellent terms.
Position Summary:
We're looking for a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, you'll serve as the primary point of contact for our customers, assisting with inquiries, resolving issues, and ensuring each interaction reflects our commitment to outstanding service.
This position is based in Henderson, NV, but we are also hiring remote team members who reside in North Carolina, South Carolina, Alabama, or Georgia.
Duties and Responsibilities:
Receiving inbound calls from current and potential clients
Place outbound calls to follow up with clients on a resolution to their issue
Assisting with their basic mortgage needs to achieve one call resolution
Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
Partner with internal and external departments to resolve client issues
Benefits:
Competitive Starting Wage
Great Health Benefits package including Medical, Dental, Vision
401(k)
1 week of paid training. We are invested in your success and development.
Daytime hours from 5:00 am to 7:00 pm, Monday - Friday
Full-Time or Part-Time consistent schedules and hours you can count on every week with overtime opportunities available
REQUIREMENTS:
High school or equivalent (Preferred)
Computer skills: 1 year (Preferred)
Customer Service Experience
Excellent Phone Etiquette
Keeping composure during stressful predicaments
Possess a strong work-ethic
Must be attentive to detail
Must be computer proficient (Excel, Word, Gmail, Google, etc.)
Teachable
Personable
Outgoing
Dependable
Always seeking to improve
Commitment to confidentiality
Essential organizational skills
Exceptional verbal and written communication
Shift:
4 hour shift
8 hour shift
Day shift
Evening shift
Morning shift
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
Employment with Village Capital & Investment is contingent on the successful completion of a background check. This process may include, verification of employment history, educational background, criminal records, and credit checks where applicable. Any discrepancies or findings may affect employment eligibility. By applying for this position, candidates consent to the background check process in accordance with applicable laws and regulations.
