Customer Success Manager (CSM) – Digital Marketing Agency
Location:
Remote
Working Hours:
US Central Time (8:30 AM – 5:30 PM CST)
Salary:
$3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month)
About the Company
Cavenaugh is a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing.
Our core services include:
Facebook Advertising
Google Ads
SEO
Website Design
Social Media Management
We primarily work with home service businesses generating $1M–$3M annually, including:
Electricians
Roofers
Plumbers
HVAC companies
Landscaping businesses
Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results.
Key Responsibilities
Client Relationship Management
Serve as the main point of contact for client accounts
Conduct weekly or bi-weekly strategy calls with clients
Maintain proactive communication via calls, messaging, and updates
Ensure clients clearly understand campaign performance and results
Strategic Marketing Guidance
Analyze marketing performance across:
Facebook Ads
Google Ads
SEO
Translate marketing data into clear, actionable insights for clients
Provide strategic recommendations to improve campaign performance
Client Success & Retention
Own client satisfaction, retention, and relationship growth
Proactively address issues and prevent churn
Identify upsell opportunities when appropriate
Reporting & Performance Updates
Deliver customized performance reports to clients
Clearly explain campaign metrics and ROI
Coordinate with the fulfillment team to ensure deliverables are completed
Client Advocacy
Collect client testimonials, referrals, and Google reviews
Maintain strong long-term client partnerships
Required Experience
We are looking for candidates who already have hands-on digital marketing and client management experience.
Requirements:
2–4 years experience in:
Customer Success
Account Management
Client Strategy
Digital Marketing Agency roles
Strong understanding of:
Facebook Ads
Google Ads
SEO
Experience managing client relationships in an agency environment
Ability to analyze marketing results and communicate strategy
Required Skills
Excellent verbal communication
Strong client relationship management
Strategic thinking and problem solving
Ability to lead client calls and hold structure
High ownership and accountability
Ability to manage multiple client accounts simultaneously
Strong organization and follow-through
Tools & Systems
You will work with:
GoHighLevel – CRM & client communication
Slack – internal communication
ClickUp – task and project management
Why Join Us
Fully remote work environment
Fast-growing digital marketing agency
Opportunity to work closely with leadership
Clear path to leadership roles
Performance-based compensation
