Purpose and Scope
The Senior Director of Infrastructure and Operations (I&O) leads the execution,
performance, and continuous improvement of core infrastructure and operational
services that support enterprise and business priorities. Reporting to the CIO
and serving as a senior member of the IT leadership team, this role translates
IT strategy into scalable operating plans, reliable service delivery, and
measurable business outcomes across infrastructure, operations, service
management, and related technology platforms. This position provides strategic
and people leadership for assigned functions, builds operational maturity, and
partners across the business to advance service quality, resilience, compliance,
and cost effectiveness while preparing the organization for future growth and
progression to executive leadership.
Essential Duties & Responsibilities
* Leads day-to-day and long-range direction for Infrastructure and Operations
to ensure reliable, secure, and efficient delivery of core IT services
aligned with business and enterprise priorities.
* Translates enterprise IT strategy into functional roadmaps, operating plans,
service priorities, and execution goals for infrastructure, operations,
service management, and related platforms.
* Directs the performance, stability, and continuous improvement of
infrastructure and operational services, including service support,
availability, disaster recovery readiness, asset management, and lifecycle
planning.
* Partners with IT and business leaders to prioritize work, align services to
organizational needs, and ensure solutions are practical, scalable, and cost
effective.
* Owns functional budget performance, resource planning, vendor oversight, and
service metrics for the assigned portfolio, with accountability for
operational efficiency and value realization.
* Establishes and strengthens operating discipline through defined processes,
standards, governance, KPIs, dashboards, and service level expectations.
* Collaborates with security, compliance, audit, and quality partners to ensure
infrastructure and operational practices support risk management, internal
controls, and regulated environment expectations.
* Leads service improvement, modernization, and automation initiatives that
improve user experience, reduce operational friction, and increase
scalability and resilience.
* Builds strong cross-functional relationships and influences decisions across
a matrixed environment, escalating enterprise-level issues appropriately
while independently resolving functional challenges.
* Leads, develops, and coaches managers and technical leaders within the
function, advancing workforce capability, succession readiness, and
organizational effectiveness.
* Contributes to broader IT leadership planning, enterprise priorities, and
policy development by bringing forward recommendations, risks, tradeoffs, and
opportunities from the Infrastructure and Operations function.
* Demonstrates progression toward VP-level leadership by operating with
enterprise perspective, developing broader organizational influence, and
preparing to assume expanded strategic accountability.
* Perform other duties as requested.
Knowledge, Skills & Abilities
* Advanced leadership capability with demonstrated success leading managers,
technical teams, and complex operational functions while building engagement,
accountability, and succession strength.
* Strong business and technology acumen with the ability to translate
enterprise direction into functional strategies, operating plans, service
models, and measurable outcomes.
* Deep knowledge of Infrastructure and Operations disciplines, including
service management, cloud and on-premises infrastructure, platform
operations, networks, storage, backup, monitoring, automation, resilience,
and disaster recovery.
* Demonstrated ability to lead operational maturity, modernization, and
continuous improvement efforts with increasing scope, complexity, and
enterprise visibility.
* Strong financial and vendor management skills, including budget stewardship,
resource prioritization, contract oversight, service performance management,
and cost optimization.
* Excellent communication, partnership, and influencing skills, including the
ability to work effectively across business functions, technical teams, and
senior leadership in a matrixed environment.
* Strong strategic thinking, decision-making, and problem-solving skills, with
the ability to balance operational demands, risk, user experience, and
long-term capability needs.
* Ability to operate with increasing enterprise perspective, anticipate
downstream impacts, and contribute effectively to cross-functional and
executive-level discussions.
* Working knowledge of regulatory, risk, compliance, and internal control
expectations affecting infrastructure and operations in business and
GxP-supported environments.
Core Values
This position is expected to operate within the framework of Tolmar’s Core
Values:
* Center on People: We commit to support the well‑being of our patients and
treat our employees and those we serve as valued partners. By placing people
at the heart of our actions, we actively engage, invigorate, acquire
knowledge, and grow together with an enterprise‑wide mindset that lifts the
whole organization.
* Are Proactive & Agile: We embody a culture of engagement and action. With a
hands-on approach, we fearlessly adapt to change. We anticipate, respond
swiftly and efficiently to ignite a spirit that propels us towards
extraordinary outcomes.
* Act Ethically: We are committed to consistently conducting our business in an
ethical, compliant, and socially aware manner, in line with our purpose of
positively impacting lives. We actively cultivate diversity,
equity, inclusion & sustainability in our workplace.
* Constantly Improve: We are committed to a proactive, collaborative effort to
enhance our products, systems, processes, and services by reducing waste,
increasing efficiency, and improving quality. We strive to be innovative,
embracing calculated risk‑taking that drives better ways of working.
* Are Accountable: We think, act, and communicate with honesty, transparency,
and clarity in alignment with our core values. We don't compromise our values
for near term gain. We take accountability & ownership of our work, actions,
successes, and setbacks. We strive to deliver our best as we shape the
future.
Education & Experience
* Bachelor’s or master's degree in computer science, information systems,
business administration, related field, or equivalent work experience
* Fifteen or more years of progressive experience in IT, infrastructure,
operations, or related business/industry environments
* Ten years of leadership experience with increasing responsibility for
strategy execution, operational performance, budgeting, and talent leadership
Working Conditions
* Office environment and/or remote work environment.
* Some travel is required.
Compensation and Benefits
* Annual pay range $230,000 to 260,000
* Bonus eligible
* Benefits information: https://www.tolmar.com/careers/employee-benefits
[https://www.tolmar.com/careers/employee-benefits]
Tolmar compensation programs are focused on equitable, fair pay practices
including market-based base pay and a strong benefits package. The final
compensation offered may vary from the posted range based on the selected
candidates qualifications and experience.
Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis age
40 and over, color, disability, gender identity, genetic information, military
or veteran status, national origin, race, religion, sex, sexual orientation or
any other applicable status protected by state or local law. It is our intention
that all qualified applicants be given equal opportunity and that selection
decisions are based on job-related factors.
