This is a fully remote position.
Preferred candidates are able to work in
Mountain or Pacific Time and possess infusion or oncology experience.
The Clinical Navigator provides individualized clinical education,
treatment-support services, and care coordination within the scope of assigned
patient-support programs. The role helps patients and caregivers understand
prescribed treatment plans, identify potential barriers to treatment initiation
and continuation, and develop practical strategies that support informed
participation and adherence.
The Clinical Navigator conducts structured outreach throughout the patient
journey, provides program-approved education, documents patient interactions and
outcomes, and coordinates with authorized members of the patient's healthcare
and support teams. The Clinical Navigator recognizes and escalates clinical,
safety, access, psychosocial, and operational concerns in accordance with
established program protocols and collaborates closely with case management and
other cross-functional teams.
The Clinical Navigator does not diagnose, prescribe, modify treatment plans,
provide emergency care, or replace the patient's treating healthcare team.
CORE DUTIES & RESPONSIBILITIES
* Conduct structured outreach to patients and caregivers at designated points
throughout the treatment journey.
* Provide accurate, program-approved education regarding prescribed treatment,
preparation, administration logistics, adherence expectations, and available
support resources.
* Identify patient- and caregiver-reported barriers to treatment initiation,
continuation, or adherence and develop practical strategies within program
scope.
* Identify clinical, educational, logistical, psychosocial, or access-related
barriers that may contribute to missed treatment or nonadherence.
* Provide support within scope and route issues requiring clinical
decision-making, access assistance, or additional services to the appropriate
provider or internal team.
* Recognize and escalate urgent or potentially serious clinical concerns
according to program protocols.
* Identify and report adverse events, product complaints, medication errors,
missed or delayed treatment, treatment discontinuation, and other reportable
information within required timelines.
* Escalate questions involving diagnosis, treatment selection, dosing,
treatment modification, contraindications, or other clinical decisions to the
treating healthcare provider.
* Coordinate communication and follow-up across authorized stakeholders in
accordance with privacy standards and program workflows.
* Accurately document outreach attempts, education provided, patient concerns,
milestones, outcomes, escalations, and follow-up activities.
* Manage an assigned caseload while meeting established quality and
productivity standards.
* Maintain current knowledge of assigned products, disease states, treatment
journeys, program resources, and approved educational materials.
* Communicate recurring patient, access, treatment, and operational trends to
leadership and participate in quality improvement activities.
SKILLS & REQUIREMENTS
* Strong communication, active listening, motivational interviewing, and
relationship-building skills.
* Excellent documentation, organization, prioritization, time management, and
follow-up skills.
* Strong critical thinking, problem-solving, analytical, and independent
judgment.
* Ability to manage multiple active cases, follow standardized protocols, and
work independently in a remote environment.
* Ability to support patients and caregivers across multiple stages of the
treatment journey.
* Ability to establish trust through respectful, collaborative, and
nonjudgmental communication.
* Proficiency with case management or CRM platforms, electronic health records,
Microsoft Office, secure messaging, video communication, and related
healthcare technology.
* Working knowledge of patient privacy, adverse event reporting, product
complaint reporting, professional boundaries, and scope-of-practice
requirements.
EDUCATION, CERTIFICATIONS & EXPERIENCE
* Bachelor's degree in a healthcare-related field preferred, or an equivalent
combination of relevant education and clinical experience.
* Current, unrestricted professional license or certification applicable to the
assigned program (e.g., LPN/LVN, RN, NP, PA, SLP, OT/COTA, PT/PTA, PharmD,
Registered Dietitian).
* 2+ years of relevant experience in direct patient care, patient education,
clinical navigation, care coordination, case management, specialty pharmacy,
rehabilitation, infusion services, or patient-support programs preferred.
* Experience providing patient education and support through telephone, video,
secure messaging, or other remote channels preferred.
PHYSICAL REQUIREMENTS
* Remote work environment from the employee's approved home office.
* Prolonged periods of sitting and computer use.
* Ability to lift up to 15 pounds occasionally.
* Flexibility to support activities across U.S. time zones (EST–PST).
* Occasional travel for training, company meetings, or client activities.
OUR PRO-SPECTUS CULTURE PHILOSOPHY
At PRO-spectus we have created a culture that is supportive, dedicated, and
teamwork driven.
We celebrate each other’s joys in personal life and
professional accomplishments, promoting meaningful relationships and
friendships.
Our employees bring strength of mind and spirit to make the extraordinary happen
every day.
With humility and compassion at our core, PRO-spectus is proud of
our relentless focus towards the higher purpose of improving the lives of
patients we support.
We recognize it takes a lot of people working together with a common goal to
make spectacular happen, and we never forget that at the heart of our company
are the people who make it work.
PRO-spectus is an Equal Opportunity / Affirmative Action employer. All qualified
individuals will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin,
ancestry, age, disability, protected veteran status, marital status or other
protected status under federal, state or local laws.
At PRO-spectus, we are deeply committed to pay transparency and equity. The
salary range for this position is $50.00 - $57.00 per hour based on experience
and qualifications, with the final offer reflecting skills and other job-related
factors.
Beyond competitive pay, we offer a comprehensive and generous benefits
package designed to support your well-being and work-life balance.
Our benefits include robust medical, dental, and vision plans; life insurance
and disability coverage; and tax-advantaged savings accounts.
We also provide
an Employee Assistance Program, home office benefits, and unique perks like an
Employee Ownership Program.
With paid time off, holidays, bereavement leave,
and a 401(k)-retirement plan with employer matching, PRO-spectus prioritizes
your financial and personal security. Plus, you may be eligible for a
performance-based bonus opportunity.
Join PRO-spectus, where your career growth, well-being, and contributions truly
matter!
