Who is Eleos Health?
Today, more people than ever are speaking publicly about their mental health.
Whether it's ourselves, our friends and family or even public figures, taking
care of your behavioral health is no longer a taboo, it's vital, and it's only
human.
Eleos is on a mission to help deliver the world's most effective behavioral care
through data, measurement, and personalization. Or simply put, we want to give
clinicians the support they need to do the important work only they can do.
WHAT IS THIS OPPORTUNITY?
We are seeking a Customer Success Partner to lead relationships and drive
outcomes across Eleos’s largest enterprise customers. This role is responsible
for ensuring customers achieve measurable value, strong adoption, and long-term
partnership results.
Reporting to the Manager, Customer Success, you will serve as a strategic
advisor who helps customers realize the full impact of Eleos. You will guide
value delivery, surface insights, coordinate cross-functional work, and align
customer goals to product capabilities.
WHO ARE YOU?
You are a strategic, customer-focused professional who takes ownership of
driving value and measurable outcomes. You build trust with stakeholders at all
levels and are comfortable managing complex customer environments.
You enjoy interpreting data, facilitating executive conversations, and
influencing both customer strategy and internal priorities. You see yourself as
a partner in your customers’ success and take pride in delivering a thoughtful,
proactive experience.
HOW WILL YOU CONTRIBUTE?
* Manage a portfolio of Eleos’s largest enterprise customers, serving as their
primary post-live strategic partner
* Build relationships with customer leadership and operational teams, aligning
Eleos to their goals and success criteria
* Lead quarterly business reviews focused on outcomes, adoption insights, and
value realization
* Partner with Account Management to support renewals and expansions, targeting
strong retention and growth
* Monitor customer health, adoption patterns, and operational usage to
proactively identify risks and opportunities
* Collaborate with internal teams including Product, CS Ops, Support, and
Implementation to resolve issues and deliver improvements
* Translate customer insights into recommendations that influence Eleos’s
roadmap and product strategy
* Develop and share success stories that demonstrate clinical, operational, and
organizational impact
* Serve as a key voice of the customer, ensuring feedback informs internal
planning and decision making
WHAT QUALIFICATIONS AND SKILLS WILL HELP YOU TO BE SUCCESSFUL?
* 4 to 7 years of experience in Customer Success, Account Management, or
Consulting within SaaS or healthcare technology
* Proven success managing 10+
strategic or enterprise accounts at a time
* Strong ability to communicate customer value using data and outcomes
* Strong experience in increasing product utilization across accounts
* Skilled in executive engagement, success planning, and facilitating
high-impact business reviews
* Experience with customer success platforms such as Salesforce, Gainsight, or
ChurnZero
* Strong analytical, organizational, and communication skills
* Collaborative and comfortable working across multidisciplinary teams
* Bachelor’s degree required; certification in Customer Success or advanced
business training preferred
* Ability to travel 30% for customer visits
This is a unique opportunity to join a startup that has a meaningful impact on
thousands' well-being and mental health.
This role offers:
* A team of amazing people with a shared vision and the infinite drive to make
it happen
* The base pay range for this position is $120,000-140,000 per year. The
determination of what a specific employee in this job classification is paid
depends on several factors, including, but not limited to, prior employment
history/job-related knowledge, qualifications and skills, length of service,
and geographic location.
* Opportunity to build, grow, and become highly instrumental in shaping how
technology can increase the effectiveness of therapy
* Fully remote work environment
Benefits
For employees
* Competitive health and well-being benefits, mental healthcare support, and
life and AD&D insurance
* Significant equity and 401(k) plans matched to 4%
* Company sponsored retirement plan
* Global business travel insurance for you and any dependents traveling with
you
* Domestic conference budget and annual learning & development stipend
* Remote work stipend
Life & family
* Generous PTO, additional mental health days, and paid time off to recharge,
care for yourself and loved ones, and handle life's moments
* Fertility treatment and family planning coverage
Culture & development
* Annual learning & development stipend
* Employee resource groups and team-driven celebrations and events
