Remote Customer Service Associate

Fiserv • Remote (Madison, Wisconsin, United States) • $31.20k / year • 6h ago

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Remote Customer Service Associate

About your role:

As a Remote Customer Service Associate, you will support bank partners, merchants, and cardholders by answering questions and resolving issues related to electronic payments and financial services. You will handle a high volume of inbound calls, document interactions accurately, and work across support tools and internal teams to drive timely resolution. Your work helps deliver a consistent service experience and supports reliable transaction processing.

What you'll do:

* Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions * Resolve routine and moderately complex customer issues by researching account details, following documented procedures, and completing next steps accurately * Troubleshoot basic technical and service issues related to payment processing and associated support inquiries * Document customer interactions, actions taken, and resolution outcomes in designated systems with a high level of accuracy * Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines * Meet defined productivity, quality, attendance, and call handling expectations in a high-volume call center environment * Deliver clear, professional communication that confirms customer needs, explains resolution steps, and sets appropriate expectations * Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

* 1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment * 1+ years of experience using a computer to navigate multiple applications, enter accurate information, and document customer interactions during active calls * 1+ years of experience in a call center, financial services support, technology support, or remote customer service environment * Ability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar customer inquiries * Ability to maintain a quiet and secure work environment that supports uninterrupted customer conversations and consistent call handling * High school diploma, General Educational Development credential, or higher or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

* Bilingual communication skills in Spanish and English * Experience supporting customers in financial services, payments, banking, or a regulated environment * Experience working in a remote work-from-home service environment * Experience supporting merchants, cardholders, or financial institution clients

How you'll work:

* This role requires use of a computer and audio equipment.

Schedule:

This is a Monday-Friday position with 1st and 2nd shifts available.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

* Fuel Your Life program to support your physical, financial, social, and emotional well-being * Paid holidays and generous time away policies * No-cost mental health support through Employee Assistance Programs * Living Proof program to recognize your peers’ extra effort with points redeemable for rewards * Eight Employee Resource Groups to foster a collaborative culture and expand your network * Unparalleled professional growth with training, development, and internal mobility opportunities * Medical, dental, vision, life, and disability insurance options available from day one * Retirement planning and discounted shares with the Employee Stock Purchase Plan * Tuition assistance and reimbursement program * Paid parental, caregiver, and military leave

This is a remote role and you must reside in one of the following states; Florida, Wisconsin, Idaho, Georgia, Mississippi, Hawaii, Indiana, Iowa, Kansas, South Carolina, Louisiana, West Virginia, Michigan, Wyoming, Nebraska, North Carolina, Oklahoma, Texas, Utah, Virginia and Arizona

Salary Range

$31,200.00 - $46,800.00

These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island, Vermont and Washington. Pay ranges for employees in other states may differ.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.

Please:

* Apply using your legal name * Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] [[email protected]]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.