Provider Relations Supervisor - Hybrid (Indianapolis, IN)

Gainwell Technologies LLC • Full-time • Indianapolis, Indiana, United States • $60.60k / year • 3d ago

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

Gainwell Technologies is seeking an experienced Provider Relations Supervisor to oversee the day-to-day operations of our Provider Relations team. In this role, you will lead and develop staff, strengthen provider partnerships, oversee operational performance, and ensure exceptional customer service while supporting compliance with contractual, regulatory, and organizational requirements. The ideal candidate is an experienced leader with a strong background in provider relations, healthcare operations, customer service, and team development who thrives in a collaborative, fast-paced environment.

Your role in our mission

- Lead, coach, and develop Provider Relations Representatives and Field Consultants while fostering a culture of accountability, collaboration, and continuous improvement. - Build and maintain strong relationships with healthcare providers, stakeholders, and internal business partners while serving as the primary point of escalation for complex provider concerns. - Monitor operational performance, productivity, quality metrics, and service levels to ensure departmental goals and client expectations are achieved. - Analyze performance trends, identify opportunities for process improvement, and implement solutions that enhance provider satisfaction and operational efficiency. - Partner with cross-functional teams including Provider Enrollment, Claims, Training, Quality Assurance, and Project Management to support organizational initiatives and strategic objectives.

What we're looking for

- Three or more years of experience in healthcare, provider relations, provider enrollment, managed care, customer service, or a related healthcare environment. - Demonstrated leadership experience with the ability to coach, mentor, and develop high-performing teams. - Strong knowledge of provider relations, customer service principles, healthcare operations, and regulatory compliance. - Excellent analytical, communication, conflict resolution, and relationship management skills with the ability to work across multiple stakeholders. - Experience with Medicaid, Medicare, managed care organizations, or government healthcare programs is strongly preferred.

What you should expect in this role

- Hybrid work arrangement with remote flexibility and required onsite presence at 6612 E. 75th Street, Indianapolis, IN 46250, while collaborating closely with operations, compliance, and client teams. - A fast-paced, metric-driven environment focused on accuracy, efficiency, and continuous improvement. - Regular interaction with clients and internal stakeholders to support operational performance and issue resolution. Opportunities to lead process improvements, system enhancements, and change management initiatives. - Comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, and company-observed holidays.

This position is being posted to build a talent pool for anticipated hiring needs.This role is expected to be active for hiring between September and October 2026. Applications will be reviewed on an ongoing basis during this time frame. Qualified candidates may be contacted for recruiter screenings and interviews as hiring needs arise.

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The pay range for this position is $60,600 - $86,500 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.