Remote Inbound Customer Service Representative

Ken Garff Automotive Group • Full-time • Remote (Des Moines, Iowa, United States) • $31.20k / year • 23h ago

Remote Customer Service Representative - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!

Great work schedule!

The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class is Tentative to start on September 14th, 2026.

Must provide your own equipment to work remote.

Internet Connection (Wired Required):

- Ethernet connection only (must be hard-wired to router or wall port) - Minimum speeds: 50 Mbps download / 20 Mbps upload - Maximum ping: 40 ms or lower

Computer Specifications:

- Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher - RAM: 16 GB minimum - Storage: 256 GB or more - System Firmware: UEFI with Secure Boot enabled - TPM: Version 2.0 - Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver - Operating System: Windows 11 required Apple/Mac devices are not supported

Peripherals and Remote Setup:

- Minimum of 2 monitors (dual-monitor setup required) - Webcam (built-in or external) - Smartphone - Headset with microphone - Keyboard and mouse

Quiet working area free from distractions

Here’s what you’ll be doing:

- Answer inbound customer calls promptly and professionally. - Determine the customer’s concerns and schedule the necessary appointment. - Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. - Document and update customer records. - Establish and maintain great customer relationships. - Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Qualifications:

- Positive, energetic, enthusiastic, and service-oriented. - Must provide your own equipment - Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm - The ability to help solve customer problems - Excellent problem-solving and communication skills. (Written and verbal) - Ability to multitask, organize & prioritize—in other words, work smart. - Previous customer service or call center experience is a plus. - High School Diploma or equivalent - Must be 18 years or older and authorized to work in the U.S. - Bilingual in Spanish is a PLUS! - Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:

- Earn a college degree, no cost to you! - Paid training—we care about your success. - Flexible schedule! - Real career growth at a nationwide automotive powerhouse - Competitive base pay - Paid Time Off - Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance - 401 (k) with Company match - Optional Year-end bonus program - Employee discounts on Vehicle Purchase, Parts, Service, and More! - Great people with a great culture

Job Type: Full-Time (35–40-hour work week)

Pay: Starting at $16.00 per hour

$16.25 per hour for Spanish bilingual candidates

We are an Equal Opportunity Employer ((We Hear You))