About the RoleLocation: Saginaw, Michigan (Hybrid)As the Training Manager on the Associate Experience team at Morley, you’ll lead the strategy, design, delivery and ongoing improvement of learning programs that support our reacquired vehicle management (RVM) operations.You’ll manage a team of trainers and work closely with operations, quality and Associate Experience partners at Morley, as well as clients, to make sure training drives real results – strong performance, great customer experience, high quality and better business outcomes.Why Apply?You’ll get the chance to lead a high-impact training team, shape how associates ramp up and grow, and influence performance across RVM in a role that blends strategy, people leadership and measurable results – while working a hybrid schedule (partly on site, partly at home).What RVM Work Looks LikeMorley’s RVM associates manage vehicle buybacks end to end for automotive clients.They facilitate repurchase, disposition and disclosure steps; collect and audit documentation; and ensure compliance with state-specific requirements and other legal guidelines.Using a proprietary case management system, they work within defined timelines and coordinate with customers, dealers, lenders, state agencies and other stakeholders.The work is detail-heavy and requires familiarity with guidelines across all 50 states.RVM trainers use structured courses and coaching to help new hires get up to speed and consistently meet quality, compliance and timeline expectations.What You’ll DoLead and develop the RVM training team through coaching, performance management, workload planning and professional developmentOwn RVM new hire onboarding by designing, delivering and continuously improving new associate trainingSet training standards, methodologies and governance to keep learning consistent, scalable and effective across all lines of businessPartner with operations, quality and clients to identify skill gaps, performance opportunities and training needsUse metrics (quality, productivity, operational results and client measures) to evaluate training effectiveness and recommend data-driven improvementsServe as the main point of contact for training initiatives to ensure alignment with business goals and client expectationsBuild and maintain learning content, including curriculum, facilitator guides, job aids, assessments and learning materialsCreate ways to measure readiness and retention, including knowledge checks and post-training performance outcomesLead training projects that support operational performance, associate experience and client satisfactionAdapt training quickly as processes change, business needs shift or client requirements evolveStrengthen trainer capability through observation, coaching, calibration and ongoing developmentCollaborate with Associate Experience, operations, quality and clients to build long-term learning strategies that support business growth and operational excellenceReport results to leaders, including training effectiveness, performance trends and recommendationsSupport new business implementations, transitions and major operational changes with training strategy, readiness planning and executionOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeHybrid ScheduleThis is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus. While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You’ll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).Skills for SuccessRequired SkillsDemonstrated ability to present and facilitate training for groups, both in person and remotelySolid analytical, project management, organization and prioritization skills (you can manage multiple deadlines at once)Strong consultative, communication and stakeholder management skills, with the ability to influence leaders and partners across all levels and functions of the organizationStrong computer skills with experience creating and delivering training materials, presentations and learning resourcesA process-focused, continuous improvement mindsetAbility to analyze data and turn it into clear, actionable performance improvement plansDemonstrated success coaching and developing trainers or other learning professionalsA positive, self-starting approach with strong attention to detail and follow-throughEligibility RequirementsMust have the ability to pass a pre-employment background check and drug screenBachelor’s degree in a related field5+ years of leadership experience in a business center or related environment, closely aligned with training and qualityProven experience designing, implementing and evaluating training programs that drive measurable business resultsExperience in:Using operational, quality and performance metrics to identify skill gaps and improve trainingApplying adult learning principles, instructional design and learning delivery methodsLeading training that supports organizational change, process improvement and new business implementationsBuilding, launching and scaling training programs, curriculum and learning processes from concept through sustained operational executionAble to work on site at our office in Saginaw, Michigan, as neededAble to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)Nice to HaveMaster’s degree (MBA, Organizational Development, HR, Education or related field)Experience in reacquired vehicle management (RVM), business process outsourcing (BPO), contact center operations or a similar environmentExperience leading training functions in a contact center, BPO or client-services settingProfessional certifications in learning and development, training, coaching, quality, project management or related areasRemote Work RequirementsSecluded and distraction-free work environmentRequired internet setup:High-speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cableWireless, 5G and satellite connections are not supportedWhy Join Our Morley FamilyAt Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.Health & Wellness BenefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insuranceBenefits to Make Your Life Easier24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)About MorleyOur mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected] you for your interest in Morley.NoticesMorley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work: Click here to view Morley’s CCPA Notice for applicants in California: Click here to view Morley's privacy policy: #LI-Hybrid
