Remote Enterprise Customer Support Rep - $95-$105k (Wealth Tech)

CyberCoders • Remote (Boston, MA, US) • $45.67 - $50.48 / hour • 10h ago

Permanently 100% Remote, must be EST or CSTJob Title: Remote Enterprise Customer Support Rep - $85-$95k (Wealth Tech)Salary: $95k-$105k+ Benefits, 401kRequirements: SaaS Customer SupportWe offer an intuitive web-based CRM for financial advisors.We're thrilled to announce we just closed $200MM in funding, and are doing some big things!Our CRM makes it incredibly easy for everyone from solo financial advisors to enterprise firms to manage their current book of business, and increase their sales.Our software integrates with leading FinTech brands. It enables them to manage their book of business, streamline their workflow, and grow their practice.We just closed our Series C for $200MM!We have been in business since 2012 and have around 170 employees.We are REMOTE first and our team is distributed throughout the country.Due to growth, we are actively hiring a Remote Enterprise Customer Support Rep with experience in the following:Supporting SaaS applicationsBasic knowledge of cloud offerings, tools, operating systems, and browsersExperience communicating with clients via phone, email, chat, and videoYou will be the first point of contact when our enterprise customers are having issues.This includes things like acting as a technical advisor, leading complex onboarding and/or integrations, product configurations across multiple teams, and troubleshooting/resolving technical issuesIf you have this experience, please apply immediately. We are actively interviewing this week and next for this high profile position.What You Will Be DoingLead complex onboarding and/or integrationsAssist with product configurations with multiple stakeholders and teamsTroubleshoot and resolve technical issuesWhat You Need for this PositionSupporting SaaS applicationsBasic knowledge of cloud offerings, tools, operating systems, and browsersExperience communicating with clients via phone, email, chat, and videoWhat's In It for You$95k-$105k + Benefits, 401kPermanently remoteVacation/PTOMedicalDentalVisionBonus401kSo, if you are a REMOTE Enterprise Customer Support Rep, please apply today!Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Matt Abbasfard