Remote Traffic System Tech Support Manager

KForce • Remote (Anaheim, CA, US) • max $72.12 / hour • 1d ago

DescriptionKforce has a client in need of a Remote Traffic System Tech Support Manager.Responsibilities: Lead and manage a technical support team, providing guidance, coaching, and performance oversight Develop and implement customer support processes, policies, and service standards Serve as a technical escalation point for troubleshooting complex hardware, software, and system issues Partner with internal teams and external stakeholders to support product implementation, deployment, and ongoing operations Provide technical consultation on product capabilities, configurations, and system applications Deliver technical training for customers, partners, and internal teams on traffic controller systems and related technologies Investigate and resolve customer issues to ensure high levels of satisfaction and service quality Create and maintain technical documentation, user guides, training materials, and product support resources Support product development efforts by providing feedback based on customer and field experience Monitor team performance, project priorities, and departmental budgets Evaluate emerging technologies and recommend improvements to products, services, and support processes Travel as needed to support customer sites, training events, and technical initiativesRequirements Bachelor's degree in Engineering, Information Technology, Electronics, Transportation Systems, or a related technical field, or equivalent experience 7+ years of experience in technical support, field engineering, or traffic systems environments 5+ years of leadership experience managing technical support or field service teams Experience installing, configuring, troubleshooting, and supporting traffic management systems and equipment Advanced knowledge of traffic controller platforms, configurations, and operational concepts Understanding of traffic cabinet designs, field hardware, networking, and system topologies Strong customer service and relationship management skills Experience supporting technical software and hardware solutions in a customer-facing environment Experience with database technologies and data management concepts Strong analytical, troubleshooting, and problem-solving abilities Excellent verbal and written communication skills Proficiency with Microsoft Office and standard business applications* Ability to work independently and collaboratively in a team environmentJob TypeDirect HireCompensation130000 - $150000