Team: Training ServicesCity: BostonState: MA
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleThis is not a traditional curriculum developer role - please do not apply if you have dabbled with AI agents. In this unique role, we are accepting applications for two different personas:
The AI Solutions Engineer turned Mentor/Coach - you have an engineering/development background and have become the AI/Technical Trainer to teach learners how AI agents to build and configure agents and AI best practices.The Technical Curriculum Developer turned AI Builder - you have a passion for teaching others deep technical topics, and have the curiosity and drive to learn and vibe code agentic solutions/integrations.
If you are one of these profiles and have proven, demonstrable experience - please apply now!You'll build the training that teaches customers, partners and Veevans how to use, configure, and implement and integrate our platform — including its Agentic AI capabilities — and you'll build the AI agents that power our demos and hands-on labs.You should be able to walk into an unfamiliar product area, understand its architecture and APIs, and within days be building working agent demos and lab exercises around it.You'll also own and evolve our most technical training courses, the coding-intensive classes that require real Java and REST API fluency, bringing rigor and firsthand credibility that generalist curriculum developers can't.What You'll DoAI Agent Curriculum & EnablementDesign and build hands-on training and lab environments that teach technical learners how to build, configure, and deploy custom AI agents on our platformBuild working AI agent demos and reference implementations from scratch to anchor training content and live demonstrationsTranslate the practical challenges learners face when configuring or implementing Agentic AI — tool/function calling, context management, prompt design, error handling, guardrails, orchestration — into clear, sequenced learning experiencesStay current with the agentic AI landscape (frameworks, MCP-style tool integrations, agent orchestration patterns)Technical Curriculum DevelopmentOwn and maintain our advanced technical courses, including classes that require coding in Java and working with REST APIsBuild and maintain hands-on lab environments, sample code, sandbox data, and technical exercises that mirror real implementation scenariosPartner with Product and Engineering to get early access to new features and build courseware alongside General releaseApply instructional design best practices (learning objectives, scaffolding, assessment design, adult learning principles) to technical content without watering down technical accuracyCross-Functional CollaborationWork closely with Product Management and Engineering to understand agent architecture, APIs, and configuration options as they're being builtPartner with Professional Services, Managed Services and Customer Support to identify pain points and close those gaps with curriculumRequirementsBachelor's degree in Computer Science, Engineering, Instructional Design, or equivalent practical experienceHands-on experience building, configuring, and deploying AI agents (e.g., using frameworks/SDKs such as LangChain, LangGraph, Anthropic's Claude Agent SDK/Claude Code, or similar)Practical understanding of core agent concepts: tool/function calling, retrieval-augmented generation (RAG), context/memory management, multi-agent orchestration, prompt engineering, and evaluationExperience with the Model Context Protocol (MCP) or comparable tool-integration standards is a strong plusFirst-hand experience troubleshooting the real problems agent builders hit — flaky tool calls, context overflow, hallucinated actions, permission/scoping issues — so you can teach learners to anticipate and solve them, not just follow a scriptAbility to read and understand Java code architecture and classes for minor development or debugging, alongside a strong foundational knowledge of REST APIsExperience with Git, Postman, or similar API tooling3+ years building technical training, curriculum, or enablement content for a technical audience (developers, implementation consultants, technical admins, or power users)Experience designing hands-on labs, sandbox exercises, and high quality instructor-led courses and/or eLearningFamiliarity with LMS platforms and AI/authoring tools (e.g., Articulate, Camtasia, Arcade, Vyond, Gemini, Claude or similar) is a plusExperience with Veeva Vault, or ability to quickly ramp up on, complex enterprise SaaS platforms — including how Veeva Vault is configured and implemented by customersSelf-directed and comfortable with ambiguity — this role will often be defining the curriculum for capabilities that are still being builtStrong writing and technical communication skills; able to explain complex technical concepts clearly to varied audiences (technical and semi-technical learners)Strong presentation and facilitation skills; comfortable leading live demos and workshopsInterviewing with VeevaWe value your time and believe in a transparent hiring process. Here is the process you can expect.Follow the application process and submit your resume.Within 3 days, you will receive a link to a personality assessment administered by a third party.Once you complete the assessment, our team will review your full application package and follow up via email with our decision.If moving to the interview stage, the process is as follows:
A conversation with the hiring managerA practical case exerciseA final conversation with our group's Senior Leader.Once all interviews are complete, the manager will be in touch with a final decision.Perks & BenefitsMedical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1% charitable giving programCompensationBase pay: $100,000 - $175,000The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.#LI-Remote#LI-AssociateVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected] Where It’s Best for YouWork Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.Work at Veeva. Work where it’s best for you.
