Candidates residing within a 50-mile radius of Washington, DC, will be required to report onsite daily to a federal agency office in the DC area in the near future.We are seeking a SeniorServiceNow Developer to design, develop, and support enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, Service Portal, and Mobile Agent. The role requires hands-on experience delivering scalable, secure, and upgrade-safe solutions using ServiceNow best practices, with a strong focus on automation, integration, and user experience. The ideal candidate partners closely with business and technical stakeholders to translate complex requirements into reliable platform solutions that improve service delivery, operational efficiency, and end-user satisfaction. Responsibilities include developing Business Rules, Client Scripts, Flow Designer workflows, Service Catalog items, CMDB models, portals, and mobile experiences; implementing REST/SOAP integrations; supporting releases, testing, and upgrades; and enforcing platform governance and quality standards. The role also provides technical leadership through code reviews, documentation, and mentoring. Required qualifications include deep ServiceNow development experience, strong JavaScript skills, knowledge of ITIL and Agile practices, and relevant ServiceNow certifications (CSA and CAD preferred).Basic Required QualificationsMust be able to obtain a Public Trust clearance.7+ years of software development experience4+ years of experience implementing ServiceNow solutions3+ years' experience in CSM or ITSM with deployed Custom Application DevelopmentMust be able to obtain and maintain a Public Trust clearance.US Citizenship is required (required by the federal government for this position).MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract, and laws do apply. Desired Skills5+ years' experience troubleshooting and resolving technical issues related to ServiceNow implementations.3+ year experience scripting beyond basic ServiceNow scripts3+ year experience in Agile ScrumActive FCC or GSA government clearanceFamiliarity with ITIL processes and IT Service Management (ITSM) principlesStrong technical skills, including workflow configuration, and business rule development.Certified in one or more additional mainline certifications, with preference forServiceNow Certified Application DeveloperServiceNow Certified System AdministratorCertified Implementation Specialist – Human ResourcesCertified Implementation Specialist – Customer Service ManagementCertified Implementation Specialist – DiscoveryCertified Implementation Specialist – Software Asset ManagementCertified Implementation Specialist – Project Portfolio ManagementStrong technical skills in developing integrations for ServiceNow applicationsIn-depth knowledge of ServiceNow platform capabilities, modules, and best practices#DMX24#icfsalesforce#Indeed#LI-CC1#Clearance#CCFIT26Bot and Third-Party ApplicationsPlease note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.We will consider for employment qualified applicants with arrest and conviction records.Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage PolicyAt ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is:$108,006.00 - $183,610.00DC Remote Office (DC99)SummaryLocation: Washington, DC; Virginia Remote Office (VA99); Maryland Remote Office (MD99)Type: Full time
