Job Overview
About PepsiCo
PepsiCo is a global food and beverage company with a diverse portfolio of iconic brands and a large, dynamic workforce. We’re looking for a customer-focused professional who can build trusted relationships and help deliver an outstanding experience for customers and business partners.
About the Role
As a
Customer Success Manager
, you'll serve as a key point of contact for customers and business partners, helping ensure their needs are understood, issues are resolved efficiently, and relationships remain strong.
This is a
remote, non-technical position
focused on communication, relationship management, problem-solving, and customer satisfaction.
Key Responsibilities
Develop and maintain strong relationships with customers and business partners
Manage customer onboarding and ongoing engagement
Respond to customer questions and resolve issues promptly
Coordinate with internal teams to address customer needs
Monitor customer satisfaction and identify areas for improvement
Conduct regular customer check-ins and follow up on outstanding requests
Maintain accurate customer information and documentation
Gather customer feedback and communicate trends to relevant teams
Help improve customer retention and overall satisfaction
Represent the company professionally in every customer interaction
Qualifications
2+ years of experience in customer success, account management, sales, client services, operations, or a related field
Strong verbal and written communication skills
Excellent organization and follow-through
Ability to manage multiple priorities in a remote environment
Strong problem-solving and interpersonal skills
Comfortable learning and using business software
Ability to work independently while collaborating effectively with a team
No coding or technical background is required.
What We Offer
Remote work opportunity
Competitive salary
Performance-based incentives
Paid time off and benefits
Professional development opportunities
Opportunities for career growth
Collaborative and inclusive work environment
Apply
If you're passionate about building relationships, solving problems, and helping customers succeed, we encourage you to apply.
Join a team where your customer relationships, communication skills, and ability to make an impact are valued.
