Job Description
Job Description
Remote Customer Service Representative (Seasonal) – Work From Home
Love helping people? Thrive in a fast-paced environment? Looking for a remote opportunity with a nationally recognized retail brand?
Graham Personnel Services is hiring Customer Service Representatives to support customers during one of the busiest and most exciting times of the year. This is more than just answering phones—you'll be helping customers with online orders, product questions, promotions, returns, and creating a first-class shopping experience.
If you're tech-savvy, customer-focused, and enjoy solving problems, we want to hear from you!
What You'll Do
As a Remote Customer Service Representative, you will:
Assist customers with online orders and website navigation
Answer questions regarding products, promotions, orders, shipping, and returns
Resolve customer concerns with professionalism, empathy, and confidence
Research inquiries and provide accurate solutions
Navigate multiple systems and applications simultaneously
Deliver exceptional customer experiences through phone and other communication channels
Work collaboratively with internal teams to ensure customer satisfaction
Use critical thinking and problem-solving skills to find the best resolution for each customer
What We're Looking For
Previous customer service, retail, hospitality, or call center experience preferred
Strong communication skills with a professional and friendly phone presence
Comfortable using multiple computer systems, browsers, and applications simultaneously
Ability to think on your feet and remain calm under pressure
Strong problem-solving and decision-making abilities
Positive attitude and willingness to learn
Team-oriented mindset with a passion for helping customers
High School Diploma or GED required
Schedule Requirements
Must live within one hour of High Point, NC
Must be available to work between 8:00 AM and 8:00 PM
Required to work one weekend day each week (Saturday or Sunday)
Holiday Availability Required
Thanksgiving Day
Black Friday
Christmas Eve
New Year's Day
Pay & Benefits
Pay: $16.50 per hour
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Remote Work Opportunity
Why Apply?
This is a great opportunity to gain experience with a premier retail customer service team while working from home. We're looking for individuals who enjoy helping people, solving problems, and creating positive customer experiences during a high-volume retail season.
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