Job Description
Job Description
Patient Scheduler I – Be the Go-To Support for Patient Care!
Are you passionate about helping patients and thrive in a fast-paced healthcare environment? Do you love staying organized, solving problems, and making a real impact on the patient experience? Join GetixHealth as a Patient Scheduler and become a key part of our Patient Support Center team!
This is your opportunity to make a difference every day by helping patients get scheduled, verified, and prepared for care. From appointment coordination to insurance verification, your work helps ensure patients receive timely, accurate, and compassionate service.
If you have strong customer service skills, healthcare scheduling experience, and enjoy helping patients navigate the healthcare process, we’d love to hear from you.
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Position:
Full- Time
Potential Start Date:
10/12/2026
Location:
Remote (Must pass an internet speed test/ we provide the equipment)
Reports to
: Patient Support Center Supervisor
Compensation:
$17 per hour
Operational Hours:
The operating hours for this position are Monday to Friday: 8:00am to 4:30pm (
Schedules are subject to change and based on the business need
)
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POSITION SUMMARY:
Provide day-to-day support for patient scheduling operations, ensuring timely appointment scheduling, insurance verification, and excellent communication between patients, providers, and medical staff.
You’ll serve as the first point of contact for patients by scheduling appointments, confirming visits, collecting insurance details, and helping patients understand their financial responsibility prior to care. Strong communication skills, multitasking ability, and attention to detail are essential.
KEY RESPONSIBILITIES:
Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence
Collect, verify, and communicate benefit details of patient insurance policies during scheduling
Educate patients on the insurance verification process and estimated patient responsibility prior to their visit
Confirm patient appointments and provide appointment details, location information, and special instructions
Create and maintain patient records including demographic information and required paperwork
Contact referring provider offices to obtain necessary records and visit preparation details
Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively
Respond to patient inquiries professionally and in a timely manner via phone and written communication
Collaborate with internal teams and third-party systems to support coordinated patient care
Assist insurance verification associates when needed
Maintain HIPAA compliance and confidentiality at all times
Other duties as assigned
EDUCATION AND EXPERIENCE:
High school diploma or GED required
Bachelor’s degree preferred
6 months to 1 year of customer service, appointment scheduling, or healthcare experience required
6 months to 1 year of EHR system experience (
EPIC preferred
)
6 months to 1 year of remote work experience preferred, especially in high-volume inbound and outbound call environments
Strong verbal and written communication skills
Excellent problem-solving and conflict resolution skills
Proficiency in Google Suite, Microsoft Office, and other computer systems
Strong customer service mindset with compassion and professionalism
Ability to maintain confidentiality and comply with HIPAA regulations
SKILLS & COMPETENCIES:
Strong attention to detail and ability to maintain accurate records
Ability to multitask and work in a fast-paced environment
Ability to work independently and as part of a team
Dependable, punctual, and able to manage time effectively
Adaptable and open to change in a dynamic healthcare environment
Strong problem-solving skills and ability to think critically
Team-oriented mindset with strong collaboration skills
Empathetic and patient-focused approach to service
Professional communication and customer service skills
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:
Remote position requiring high-speed internet and a secure HIPAA-compliant workspace
Prolonged sitting and regular computer use required
Exposure to sensitive and confidential patient information
Occasional overtime may be required based on workload and business demands
WHY JOIN GETIXHEALTH?:
Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.
BENEFITS & INCENTIVES:
Comprehensive Health Benefits:
Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
Life & Disability Coverage:
Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
401(k) Retirement Plan:
Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
Paid Time Off:
Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
Flexible Benefit Options:
Tailor your benefits package with a variety of options to meet your individual and family needs.
GetixHealth is an Equal Opportunity and E-Verify Employer.
Note:
This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.
