Job Description
Job Description
Company Overview:
Join our team at Dacus Towing and Recovery, where we pride ourselves on delivering top-tier roadside assistance and towing services. We are seeking a motivated and customer-focused individual to manage overnight and weekend calls remotely, ensuring our customers receive professional service. This position is primarily remote but does require in-person, in-office training and meetings.
Mission
To convert incoming calls and dispatch appropriate tow and recovery resources.
Outcomes
Answer 100% of inbound calls
Capture 100% of relevant information for each call
Deliver accurate quotes on 100% of calls
Dispatch tow and recovery resources within 5 minutes for 95% of calls
Competencies
Adapt and overcome
– Hardworking, adaptable, innovative, and flexible. Can-do mindset focused on overcoming challenges.
Attention to detail
– Does not let important details slip through the cracks or derail a project.
Be real, be brave – Has the courage to say the hard things and remain true, honest, and loyal to one another.
Calm under pressure
– Maintains stable performance when under heavy pressure or stress.
Coachable
– Often solicits feedback and reacts calmly to criticism or negative feedback.
Efficiency
– Able to produce significant output with minimal wasted effort.
Excellence or nothing
– Committed to quality. Does the job right without cutting corners.
Follow-through on commitment
s
– Lives up to verbal and written agreements, regardless of personal cost.
Heart in everything
– Cares deeply for customers, teammates, and community. Puts people first in every decision. Reduces stress for customers.
Hungry and humble
– Expects excellence. Stays tenacious like a dog with a bone. Always looking for ways to improve and innovate.
Intelligence
– Learns quickly. Demonstrates ability to quickly and proficiently understand absorb new information.
Listening skills
– Lets others speak and seeks to understand their viewpoints.
Sense of urgency
– Respond quickly to customer and business needs.
Teamwork
– Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
Work ethic
– Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
Requirements:
Age Requirement:
Must be at least 18 years old.
Remote Work Setup:
Must have a reliable internet connection, and a suitable workspace free from distractions. Ability to download, install, and use essential dispatching and payment processing apps on personal devices (PC and/or smartphone).
Availability:
Must be willing to work on-call shifts several nights per week and 1-2 weekends per month, including rotating holidays.
Communication Skills:
Strong verbal communication skills and the ability to remain calm and composed during emergency situations.
Attention to Detail:
High level of accuracy in data entry and dispatching to ensure correct information is relayed to drivers and customers.
Location:
Position is primarily remote; however, applicant must be able to attend in-person, in-office training and meetings at our McPherson, KS office.
Benefits:
Retirement Plan:
Access to a 401k plan with up to a 4% company match, helping you plan for your future.
Work Environment:
Flexible, part-time on-call position allowing for a work-life balance that fits your schedule
.
Hours:
Part-time On-Call:
The position requires availability for overnight and weekend shifts.
