Senior Product Designer
We are a leading national consumer finance company with a strong legacy of stability and performance. Following our recent acquisition and the appointment of a new CEO, we are entering an exciting period of transformation—shifting toward a high-growth, tech-forward, and entrepreneurial future.
We’re building a new generation of Auto Lending products—from a Dealer Portal and Loan Originations platform to a full Dealer Management System and CRM, with future plans for direct-to-consumer auto loans and refinance products. These are greenfield, high-impact initiatives that will fundamentally shape how dealers and consumers interact with auto financing.
We are seeking a
Senior Product Designer
to serve as the first dedicated UX designer within this product portfolio. This role offers rare end-to-end ownership of the user experience and the opportunity to design products from concept through launch in a collaborative, fast-moving environment.
Key Responsibilities
Product & UX Design
Lead end-to-end design for multiple Flagship auto lending products, from initial concept to shipped feature – including Dealer Portal, Originations platform, DMS, and CRM.
Translate complex financial, operational, and compliance-driven workflows into intuitive, efficient user experiences that reduce friction for dealers and internal agents alike.
Create user flows, wireframes, low- and high-fidelity mockups, and interactive prototypes using Figma.
Define, evolve, and maintain a scalable design system and component library shared across all auto lending products.
Partner closely with Product Managers, Engineering, and cross-functional stakeholders to shape requirements, challenge assumptions, and advocate for user-centered solutions.
Facilitate design critiques, reviews, and design sprint activities to drive alignment and continuous improvement with cross-functional stakeholders.
User Research & Usability Testing
Plan, recruit, and conduct usability testing sessions with automotive dealer partners to validate designs and uncover friction points early.
Conduct research sessions with internal agents using the Originations platform, DMS and CRM to understand workflows, pain points, and opportunities for operational efficiency.
Perform discovery research, including interviews, contextual inquiry, and shadowing, to build deep empathy for dealer and internal user needs.
Synthesize qualitative insights into actionable design and product recommendations.
Who You Are
The User Advocate:
You consistently champion the end user while balancing business goals, technical constraints, and delivery timelines.
The Systems Thinker:
You can break down complex workflows and design scalable patterns that work across multiple products and personas.
The Collaborator:
You communicate clearly and confidently with Product, Engineering, and business stakeholders to drive strong design outcomes.
The Builder:
You thrive in greenfield environments, enjoy ambiguity, and take ownership of shaping products from the ground up.
Qualifications
Experience
5+ years of experience designing digital products, preferably in complex or regulated environments.
A portfolio that demonstrates strong product thinking, attention to detail, and thoughtful design execution.
Skills & Abilities
Proficiency with Figma and modern design workflows.
Experience with usability testing platforms (e.g., UserTesting or equivalent).
Strong understanding of UX principles, interaction design, and visual hierarchy.
Ability to adopt and leverage AI tools to improve design quality and efficiency.
Curiosity and genuine interest in how design impacts real people’s financial lives.
Location & Work Schedule
Location:
This role offers a hybrid work schedule and is preferred for candidates to be in or willing to commute to our offices in Chadds Ford, PA, Coppell, TX, or Tempe, AZ.
Work Schedule:
Hybrid or remote options available based on location and business needs.
Why Join Us?
This is a unique opportunity to help define the design foundation of a rapidly evolving auto finance technology platform. You’ll play a critical role in shaping products used by dealers and internal teams nationwide—while working alongside motivated, cross-functional partners and accelerating your own career in product design.
