Job Description
Job Description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We’re seeking a dedicated and detail-oriented
Virtual Banker
to join our growing team, where you’ll play a vital role in supporting our customers with their financial needs through virtual channels. This position offers the flexibility of remote work while maintaining a consistent schedule that ensures reliable, high-quality service and meaningful customer interactions.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
Manage a high volume of digital customer interactions.
Provide guidance on banking products, policies, and digital tools.
Execute transactions, verify account details, and troubleshoot access issues.
Maintain accurate records of all client communications.
Ensure compliance with data privacy and regulatory standards.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
High School Diploma/GED
2+ years of experience in virtual or retail banking.
Excellent time management and multitasking skills.
Proficiency in banking systems and CRM platforms.
Ability to multitask in a fast-paced environment.
