Job Description
Job Description
As our Account Specialist in this hybrid role (1-2 days a week at home / 2-3 days in the RSS Louisville, KY office), you will be the connecting point between many departments to make sure our clients are being onboarded correctly. Every day you will work with the sales team and across several software systems to enter detailed data, produce reports, and talk to customers to answer questions. To thrive in this role you must have work experience where attention to detail (specifically numbers) was vital to your success. That should include working with many tech systems you might not know how to use right now. You must be comfortable learning new software systems while identifying better ways to adapt them to support customers. Finally, you should take joy in helping people by answering questions. You also must have a clear credit and background check as you will be dealing with financial information.
Here’s What You Can Expect
You will be the first person our client meets with after they say “yes” to working with RSS and their primary contact until service officially starts. You will work closely with the sales team to confirm all contracts are correct and services are rendered as well as ensure recurring services are billed correctly in the CRM. In our world, that means using several software systems like SQL, DocuSign, and TigerPaw to enter details from the contract that could include up to 400 different franchise locations.
Function as a project manager and follow up on each and every document to complete a highly-detailed process for each customer with our sales team, checking each step and data point as you go. This is currently a complex and sometimes tedious billing process that we will work to improve over time. Accuracy is critical when you’re entering accounts, entering contacts, importing data via a wizard, setting up templates, reviewing contracts for what was sold, and setting up contracts within the CRM.
Efficiently prioritizing a lot of requests. You can manage a lot of contacts and steps at once. You are proactive in solving customer issues and have the experience to look at a lot of systems and then say, “This is the most important thing for me to do right now.”
Asking and answering customer questions about billing or reports, then directing them to the right person when you don’t know how to help.
Learning. You’re going to be working with our business owner and a small and growing team that cares about your career and success.
What makes us different
The Admin team at RSS helps ensure everyone has the info they need to do their job. The Admin team is instrumental in accelerating others’ success by asking “how can I help?” and quickly and accurately providing information to colleagues and clients. Our clients are Quick Service Restaurant owners and operators nationwide with equipment ranging from legacy to cutting edge in unique configurations. At RSS, we provide a single source for the technology needed to run a restaurant. We serve as the partner to create the integrated technology solutions and provide the support necessary to keep everything running smoothly.
Benefits:
Hybrid work option after proven proficiency
Up to 21 days off in the first full year
Medical insurance (we offer a choice of 3 different medical plans)
Dental insurance
Vision insurance
401k with employer match
Company paid Life Insurance, Short term disability and Long term disability insurance
Even if you do not have all the experience or qualifications listed, we would encourage you to apply. We offer training on all systems that we support and look for individuals with technical aptitude and exceptional customer service.
We are interested in all qualified candidates who are eligible to work in the United States but at this time we are not able to sponsor work visas.
