Remote Customer Support Specialist

Penguin plumbing heating and cooling • Full-time • Remote (Windham, New Hampshire, United States) • $0 / year • 1d ago

Job Description

Job Description

Position Overview Penguin Plumbing Heating and Cooling is seeking a friendly, organized, and customer-focused Customer Outreach Coordinator to help maintain strong relationships with existing customers and develop new service opportunities. This is a Remote position, allowing the employee to perform customer outreach, follow-ups, scheduling support, and administrative duties remotely while reporting to the company office when in-person meetings, training, team collaboration, or other on-site responsibilities are required. Key Responsibilities • Contact existing and prospective customers by phone, email, and approved communication platforms. • Follow up with customers regarding service appointments, estimates, maintenance, and completed work. • Assist customers with scheduling and general service inquiries. • Maintain accurate customer information and outreach records. • Identify customer needs and connect customers with appropriate plumbing and HVAC services. • Conduct follow-up calls to ensure customer satisfaction. • Assist with generating new service opportunities through customer outreach. • Communicate company services, maintenance programs, and promotions when appropriate. • Coordinate with dispatchers, technicians, and office personnel to address customer needs. • Handle customer questions and concerns professionally. • Prepare outreach reports and maintain organized customer records. Remote Work Requirements • Ability to work effectively both remotely and on-site. • Reliable internet connection and suitable workspace for remote duties. • Comfortable using computers, CRM/customer-management systems, email, phone systems, and scheduling software. • Ability to attend the company office when required for meetings, training, or other business activities. • Strong time-management and organizational skills. • Professional communication skills and ability to work independently. Qualifications • Previous customer service, sales, call-center, outreach, or administrative experience preferred. • Excellent verbal and written communication skills. • Friendly and professional telephone manner. • Strong organizational and multitasking abilities. • Comfortable working with computers and common office software. • Strong attention to detail. • Dependable, self-motivated, and team-oriented. Compensation & Benefits • Full-time Remote employment • Flexible remote-work opportunities • Paid training • Overtime opportunities when available • Career development and advancement opportunities • Company benefits for eligible employees Ideal Candidate The ideal candidate is personable, organized, dependable, and comfortable communicating with customers in both remote and in-person settings. They should be proactive about following up with customers and committed to helping Penguin Plumbing Heating and Cooling deliver an excellent customer experience. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.