Job Description
Job Description
Job Title: Patient Access Rep/ Healthcare CSR/Member Service Rep
Location: Akron, OH
Contract Length: 3+ Months with the possible extension
Training & Orientation:
4 Weeks Onsite Training Required
Occasional onsite visits may be required after training
Schedule:
Monday–Friday
8:00 AM – 5:00 PM
Job Description:
We are seeking an experienced Member Service Representative to provide exceptional customer support and personalized service to members regarding health insurance, benefits, eligibility, claims, billing, and authorizations. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to work efficiently in a fast-paced call center or administrative support environment.
Key Responsibilities:
Provide personalized assistance to members by phone, electronically, or in person regarding enrollment, benefits, eligibility, claims, billing, and authorizations
Handle member questions, concerns, and complaints professionally and efficiently
Document all member interactions accurately within tracking systems
Route inquiries appropriately for timely resolution
Maintain confidentiality of member health and business information
Meet departmental quality and productivity standards
Demonstrate empathy, professionalism, and excellent customer service during all interactions
Utilize internal systems including EMR platforms, Amisys, Macess, and other customer service tools
Work collaboratively with management and other departments to resolve member concerns
Organize workload and manage time effectively in a fast-paced environment
Follow all regulatory, departmental, and company policies and procedures
Minimum Qualifications:
High School Diploma or GED required
College experience preferred
Minimum 2+ years of customer service, call center, or administrative support experience
Medicare and/or health insurance experience strongly preferred
Strong verbal and written communication skills
Experience working with Windows-based computer systems
Comfortable using office equipment, headset systems, VPN, WiFi, and computer applications
Ability to maintain professionalism and empathy during member interactions
Strong problem-solving and decision-making abilities
Ability to work independently in a remote work environment after training
\nCompany Description
Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.
As a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.
Company Description
Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.\r\n\r\nAs a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.
