Title : Licensed Voluntary Benefits Enrollment Advisor-Remote
Location
: Remote
Job Type
: Contract (5 Months)
Compensation
: $20 - $22/hr
Industry:
Insurance
Schedule:
Must be able to work from 8am – 6pm EST, in mid October candidates must be able to work 4-5 hours overtime. After open enrollment the role will go back to 40 hours per week. In January, candidates will have another opportunity for overtime.
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About the Role
Our client, a leading employee benefits consulting organization specializing in voluntary benefits, group insurance programs, and benefits education, is seeking Licensed Voluntary Benefits Enrollment Advisors to support employees during the annual open enrollment season. This organization partners with some of the nation's largest employers and is committed to helping employees make informed decisions about their benefit options through exceptional service and education.
This is a fully remote opportunity for customer-focused professionals who are passionate about helping others. Advisors serve as an extension of Human Resources teams, guiding employees through benefit enrollment and answering questions with empathy, patience, and professionalism. This is a service-focused role with no sales responsibilities.
Job Description
As a Licensed Voluntary Benefits Enrollment Advisor, you will support employees from large national organizations by providing education and assistance related to employer-sponsored voluntary benefit programs.
Responsibilities
Answer inbound calls from employees during open enrollment periods
Educate employees on available voluntary benefit offerings and enrollment options
Assist individuals with completing benefit enrollments and updating elections
Explain benefit plan details and answer coverage-related questions
Deliver a high-quality customer experience through compassionate and personalized service
Document interactions accurately and maintain confidentiality of employee information
Collaborate with team leads and management to ensure excellent service delivery
Serve as a trusted resource for employees navigating benefits decisions
Schedule & Work Environment
Fully remote position available anywhere within the United States
Must be available to work between 8:00 AM and 6:00 PM Eastern Time
Standard schedule is approximately 40 hours per week
Overtime required during peak enrollment periods, particularly:
Mid-October through open enrollment peak season
Additional overtime opportunities in January
Extended shifts may run until approximately 8:00 PM Eastern Time during high-volume periods
Candidates must provide their own computer and reliable high-speed internet connection
Qualifications
Required Qualifications:
Active Life and Health Insurance License in any U.S. state
Previous customer service, call center, benefits administration, healthcare, insurance, or related experience
Strong verbal and written communication skills
Ability to explain complex information in a clear and easy-to-understand manner
Exceptional customer service and problem-solving abilities
Demonstrated empathy, patience, professionalism, and a positive attitude
Ability to maintain confidentiality and handle sensitive information appropriately
Comfortable working in a fast-paced, high-volume phone environment
Reliable high-speed internet connection
Personal computer/laptop capable of supporting remote work technology (PC preferred)
Dedicated, professional workspace free from distractions
Ability to work required Eastern Time business hours and overtime as needed
Preferred Qualifications:
Previous experience supporting open enrollment or employee benefits programs
Experience assisting customers with insurance or voluntary benefits questions
Professional experience within the insurance, benefits, healthcare, or HR industries
Familiarity with enrollment platforms and remote customer support tools
Experience working with large employer-sponsored benefit programs
Bilingual language skills
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:
How to Apply
Take the first step on your new career path!
To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
