Telephonic RN Case Manager - Remote

Optum • Full-time • Remote (Burlington, NC, United States) • 3h ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care.

We're making a strong connection between exceptional patient care and outstanding career opportunities. The result is a culture of performance that's driving the health care industry forward. As a Telephonic RN Case Manager, you'll support a diverse member population with education, advocacy, and connections to the resources they need to feel better and get well by outreaching post discharge or outreaching with a disease specific focus. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Apply today!

This is a high volume, member focused environment. You'll need to be efficient, productive, and thorough working with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Hours: Monday - Friday: 8:00 am to 5 pm in local time zone and may require one evening per week

Primary Responsibilities:

Provide a complete continuum of quality care through close communication with members via outbound calls
Manages and coordinates care and services with interdisciplinary care team to identify and close gaps or barriers in treatment plans
Engages and collaborate with patient and/or caregiver to develop individualized Care Plan.
Supports members with health education, medication reviews, and referrals to community resources.
Acts as an advocate for the patient
Maintains HIPAA compliance at all times

This position requires an unrestricted compact nursing license and may require additional licensing in multiple US States. Selected candidate must be willing and able to obtain and maintain multiple state licensure. (Application fees and filing costs paid for by UHG)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Current, unrestricted RN license in a compact state of residence with the ability to obtain multiple state licenses as required
3+ years of experience as a Registered Nurse in a hospital, acute care or direct care setting
Computer Skills: Intermediate/Proficient internet navigation, talk and type at the same time, Microsoft Office- Outlook, Word and Excel, navigate a Windows based environment
Ability to handle multiple tasks and function in a high-volume environment
May be required to obtain a Certified Case Management certification within 30 months of employment
Dedicated, distraction-free workspace in home for home office
Access to high-speed internet

Preferred Qualifications:

Certified Case Manager (CCM)
Experience in case management
Ability to educate patients on health and wellness
Proven organizational skill and ability to complete all work independently and within designated timeframes
Demonstrates being adaptable, flexible, and able to maintain a positive attitude during changes in process, practice or policy
Spanish speaking

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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