Virtual Claims Adjuster

Capstone ISG Inc • Contractor • Remote (Virginia Beach, Virginia, United States) • $60k / year • 11h ago

Job Description

Job Description

Description:

Capstone ISG is hiring Virtual Claims Adjusters to manage

low- to moderate-complexity residential and commercial property claims

from initial contact through final report. This is a

fully remote,

production-focused, deadline-driven role

where adjusters independently manage their caseload and are evaluated on turnaround time, reporting compliance, and file quality. Prior claims experience valued but not required

.

Paid training is provided in coverage analysis, claim investigations, reporting, and Xactimate. Dedicated workspace and reliable high-speed internet is required. The successful candidate will have an independent adjuster’s license or be able to obtain the same within the first 45 days.

Key Responsibilities Review policies and forms to determine coverage and exposure. Gather loss details effectively and investigate the cause of loss accurately and thoroughly. Smoothly guide policyholders, contractors, and others through the virtual inspection process. Prepare repair/rebuild estimates using

Xactimate

. Communicate claim status clearly with clients and insureds. Submit detailed claim reports accurately and on time. What We Want Intrinsically motivated individual

with strong organization skills and ability to manage a high-volume caseload. Excels under deadlines

with proactive communication and follow-up skills, moving the claim towards a fair resolution quickly. Strong written, verbal, and negotiation skills

, applying good judgment when information is incomplete. An independent thinker

and worker

who is coachable and able to apply feedback quickly. A quick study

with new software and highly proficient with Microsoft Office.

Benefits Fully remote work Company-provided equipment 50% reimbursement of home internet Medical, dental, and vision insurance 401(k) Short- and long-term disability Life insurance Sick, vacation, and holiday pay Monthly fitness membership contribution Paid training Requirements:

Preferred Qualifications Successful experience in formal or non-formal teaching settings is highly valued. Bachelor's degree or equivalent claims experience preferred. Property claims, construction, restoration, mitigation, or other deadline-driven experience Bottom line:

This is a

remote, production-oriented claims adjusting job

paying $60K–$70K, with paid training and benefits. The biggest priorities are

hustle, organization and details, effective communication, meeting deadlines, complete documentation, and a willingness to learn.