This remote call center role supports patients and pharmacies managing prescription assistance programs. The representative handles card activation, program eligibility questions, and troubleshooting for payment solutions. Requires pharmacy technician credentials, HIPAA certification, and 3+ years of call center experience.
Responsibilities
Handle customer requests via phone, email, fax regarding payment assistance programs
Activate co-pay cards, verify program eligibility, explain benefits to patients and pharmacies
Troubleshoot and resolve submission rejections and cardholding issues
Document resolution information and escalate unresolved cases to appropriate departments
Suggest operational improvements to management based on customer interactions
Requirements
High school diploma or equivalent
Pharmacy technician experience
HIPAA certification
Call center experience, 3+ years preferred
Medical claim processing experience (preferred)
Bilingual English/Spanish capability (preferred)
Compensation:
$18.00 per hour
