Job Description
Job Description
About this role
We are looking for a Patient Care Coordinator with an active LVN license and 2+ years of experience in healthcare startups to join a fast-growing surgical navigation company that's redefining how self-insured employers manage surgical spend. You'll be the first point of contact for patients, guiding them through enrollment and coordinating their care journey, all while leveraging cutting-edge AI tools in a tight-knit, high-performing team.
What will you be doing?
Making 50-75 outbound cold calls per week to engage and enroll eligible patients into their surgical benefit
Managing a caseload of patients through onboarding, eligibility verification, and medical record collection
Coordinating handoffs between patients, nurses, providers, and the operations team
Contributing to AI scripting and process improvement by sharing insights from patient interactions
Working closely with the executive team on business metrics and operational improvements
Key Requirements
Active LVN license (any state - this is a non-clinical, care navigation role)
Prior remote work experience - must be comfortable working from home 70% of the time
Startup or health tech experience with demonstrated business acumen and comfort with direct feedback
Tech-savvy and genuinely excited about AI - not intimidated by rapidly evolving tools and processes
Based in SF/Bay Area (or willing to commute from as far as Sacramento) and able to be in-office ~6 days/month
2 - 7 years of experience in remote healthcare care coordination, patient engagement, or case management
Salary
$90K - $100K ($90K-$100K base + equity and performance bonus tied to key deliverables)
Equity
Competitive equity
