Senior Clinical Admin Nurse RN - Emerging CARE - Remote

UHC • Full-time • Remote (Denver, Colorado, United States) • 1h ago

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

Be part of an exciting opportunity combining your entrepreneurial drive and passion to help others. This is a new program to build trusted relationships with members across the continuum of care as a registered nurse providing guidance and education as appropriate. The goal of this program is to provide a front line clinical resource to provide education and support of members about management of their health and well-being. This role is very customer service oriented and benefits from a nursing generalist background.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Acts as resource to members calling into a customer service setting addressing medical/health questions
Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
Provide process and status on previously submitted prior authorizations or pre-determination requests
Effectively refers and enrolls members to appropriate internal specialists and programs, based on member's needs and eligibility
Support and advocate for members and families in complicated medical situations
Use good nursing judgement in a variety of scenarios real time
Accurately documents member interaction across multiple databases, while on the call and appropriate follow all processes and procedures
Educates members in healthcare decision making
Takes lead role in setting direction and participating in or developing new program and initiatives to improve performance of new program
Ability to collaborate with peers and managers to improve service model performance
Assists with the development and implementation of departmental policies and procedures
Enjoys working in a fast paced environment and must be able to adapt quickly to change while executing efficiently

Candidate must be willing to work Monday - Friday 8:00 am - 5:00 pm.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Current and unrestricted RN compact license
4+ years of acute nursing experience as an RN
2+ years of case management experience
Med-surg, critical care and/or ER experience
Basic computer proficiency (ie MS Word, Outlook)
Proven ability to function independently and responsibly with minimal supervision

Preferred Qualifications:

Bachelor's degree in nursing
CCM
2+ years of managed care experience
Behavioral health/substance use disorder experience
Pediatric experience
Utilization management experience
Adverse Determination experience
Telecommute experience

Soft Skills:

Demonstrated excellent verbal and written communication skills
Excellent customer service orientation
Proven team player and team building skills
Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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