Bathing Brands is a well-established, growing organization in the steam, sauna, and bathing space. The Account Coordinator plays an important role in supporting Account Managers and customers by providing accurate, responsive assistance throughout the order and fulfillment process.
This position serves as a key point of coordination among Account Managers, customers, and internal teams. The Account Coordinator helps process orders, manage backorders, resolve shipping and warranty-related issues, and ensure customers receive timely and accurate information. The ideal candidate is detail-oriented, organized, responsive, and comfortable managing multiple priorities while delivering a high level of customer support.
This position is hybrid, requiring regular onsite presence with the option for remote work.
Key Responsibilities
Account and Customer Support
Provide responsive support for customer questions, requests, and order-related needs
Support Account Managers with day-to-day customer and account activity
Communicate order updates, backorder information, shipping details, and other relevant information clearly and professionally
Work with internal teams to resolve customer issues and keep orders moving
Maintain a high level of accuracy, responsiveness, and professionalism in all customer interactions
Order and Backorder Management
Process and manage small-to-medium customer orders from DPL through ACU
Review order information for accuracy, including products, quantities, pricing, and delivery details
Monitor backorders by customer and item, providing updates and coordinating next steps
Proactively identify order delays, discrepancies, or other issues requiring follow-up
Coordinate with Account Managers, Operations, Production, and Shipping to support timely order fulfillment
Warranty, Shipping, and Claims Support
Track warranty parts and provide updates regarding availability and shipment status
Coordinate the resolution of products damaged during shipping
Manage shipping claims and maintain the related documentation
Track open claims, returns, and other customer issues through resolution
Follow up with customers and internal teams to ensure issues are addressed promptly
Reporting and Administrative Support
Maintain accurate customer, order, backorder, return, and claim information in internal systems
Prepare and maintain reports related to backorders, returns, and claims
Assist Account Managers with administrative tasks and account documentation as needed
Provide defined backup coverage to help maintain consistent support for customers and Account Managers
Required Skills and Qualifications
Strong attention to detail and commitment to accuracy
Excellent written and verbal communication skills
Customer-service mindset with the ability to respond calmly and professionally
Strong organizational and time-management skills
Ability to manage multiple orders, customer requests, and follow-up items simultaneously
Ability to work cross-functionally with Account Management, Sales, Operations, Production, Shipping, and Finance
Proficiency in Microsoft Office, including Excel, Outlook, and Word
Dependable follow-through and the ability to provide consistent backup coverage
Preferred Qualifications
Previous experience in account coordination, sales support, order entry, customer service, or a related position
Experience managing customer orders, backorders, returns, warranty parts, or shipping claims
Experience working with ERP or CRM systems
Experience in a manufacturing, distribution, or logistics environment
Benefits
Bathing Brands offers a comprehensive benefits package designed to support our teammates’ health, financial wellbeing, and work-life balance, including:
Company-subsidized medical, dental, and vision insurance
Company-paid life insurance, with voluntary disability and supplemental coverage options
401(k) retirement plan with company match
Paid Time Off and paid company holidays
Community Day for volunteer service
Employee referral program
Full benefit eligibility and details are shared during the offer process
We’re not just building bathing products. We’re building intentional experiences. The pace is high, the standards are real, and ownership matters here, so we know we’re not the right fit for everyone. But for those energized by building something meaningful, raising the bar with driven teammates, and doing work that truly impacts people’s health and wellbeing, Bathing Brands offers the chance to be part of something special. If that sounds like you, we’d love to hear from you!
