Telecommute Operations Support Director

Ntiva, Inc. • Contractor • Remote (Baton Rouge, Louisiana, United States) • $110k / year • 4h ago

At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. This is a remote position ; however, team members should be willing and able to travel if the need arises. Candidates located near one of the following local markets are preferred:
Travel:
The Director of People Operations leads the operational core of Ntiva's People functions for Total Rewards, leave and accommodations, performance management, corrective action and terminations, employee-relations investigations, and day-to-day people-services delivery. This is a working, player-coach leadership role: the Director manages an experienced team and is also expected to be the internal subject-matter authority who provides direction, escalation support, and hands-on backup across each area.
Directly manages and develops the People Operations team, providing subject-matter guidance and coverage across all functional areas, except Talent Acquisition
Direct peer and collaborator with our Director of Talent Acquisition
Serves as the direct manager to the Manager, People Operations as a strategic and escalation partner on complex benefits matters and leave management
Serves as direct manager to the People Services Specialist, providing guidance on day to day employee relations, performance matters, and employee transitions
with the Manager of People Operations and outside vendors)
Oversee health & welfare, wellness, retirement, and voluntary benefit programs, and recognition/awards
Maintain benefits compliance (ACA, ERISA, COBRA, HIPAA, Form 5500, state mandates)
Administer multi-state leave and accommodation programs, including FMLA, ADA, state/local leave, parental, STD/LTD
Coordinate workers' comp claims and OSHA recordkeeping/reporting
Performance Management
Oversee the performance cycle, goal-setting, and calibration/talent-review process
Manage succession planning cycle collaborating with the Chief People Officer and other senior leadership
Coach and equip managers on performance conversations and development planning
Own intake and workplace investigations for the People Operations group, with defensible documentation and consistent outcomes
Manage the performance management lifecycle: verbal warnings, written warnings, PIPs
Partner with Legal on involuntary terminations, risk assessment, and separation documentation
Oversee offboarding, exit interviews, and unemployment claims; coordinate timely access deprovisioning with IT/Security, ensure state-specific final-pay compliance along side payroll team
People Services Operations
Own HRIS data integrity, lifecycle transactions, policy/handbook administration, and people reporting
Support HR due diligence and post-close people integration for acquisitions (benefits harmonization, census, leave/PTO alignment)
7–10+ years in HR/People Operations, including team leadership
Required depth across benefits/total rewards, multi-state leave & ADA/FMLA, performance management, and employee relations/investigations, expertise in each, not just familiarity
GovCon/federal-contractor HR compliance a plus
HRIS proficiency required; UKG Pro experience preferred but not required (must ramp quickly on the platform)
Bachelor's degree or equivalent experience
Medical, Dental and Vision coverage for employee and family.
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided).
Health Savings Account (HSA) Options / PPO Options.
Employee Assistance Program.
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays.
Education Reimbursement Program.
Generous Employee Referral Program — cash bonus for successful referrals!
The base pay range for this position is expected to be between $110,000 and $145,000 per year, plus a performance-based commission plan, plus and annual on-target bonus. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.
Workspace Requirements and Remote Work Policy
This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, and having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by the team member, is subject to review by management, and must adhere to Ntiva policies and procedures.
As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status, and comply with all applicable laws governing nondiscrimination in employment.
Application Deadline:
Applications will be accepted until 10/30/2026.

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