Contact Center Specialist - Remote Customer Service

BCA Financial Services • Full-time • Remote (Kansas City, Missouri, United States) • $0 / year • 1d ago

Description
$17/hour + Monthly Commission | Full-Time | Monday–Friday
Make an impact—while working from home.
Join BCA Financial Services and help consumers resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping consumers navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed.
What We Offer:
$17/hour + monthly commission opportunities
Consistent Monday–Friday schedule
Medical, dental, vision, GAP, and life insurance
401(k) with company match
Paid time off and paid holidays
Company-provided equipment
What You’ll Do:
Talk with consumers to help them understand their accounts and find solutions
Offer payment options such as full balance payment and payment plans.
Handle a high volume of inbound and outbound calls
Accurately document interactions in our systems
Meet performance goals (with support and coaching along the way)
Requirements
Qualifications:
1+ year of experience in a call center, customer service, billing, or collections
Strong communication and problem-solving skills
Ability to build trust and work through sensitive conversations
Basic knowledge of medical terminology (preferred)
A reliable, detail-oriented work style
Work-From-Home Requirements:
Must reside in: FL, MO, SC, or VA
Quiet, private workspace
High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
Wi-Fi and hotspots are not supported
Must meet tech requirements before training begins
BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.
Keyword Search: collections, collections specialist, collections representative, healthcare collections, medical collections, customer service, customer support, call center, call center representative, contact center, inbound call center, outbound call center, patient collections, consumer collections, account resolution, account recovery, recovery specialist, delinquent accounts, bad debt collections, payment resolution, payment arrangements, healthcare, medical accounts receivable, accounts receivable, revenue cycle, revenue cycle management, RCM, customer care representative, phone representative, now hiring, remote collections, remote customer service, work from home, remote work, virtual

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