QUALIFICATIONS
Education
Graduate from an accredited Medical Assistant Program or an approved School of Nursing.
Experience/Skills
Knowledge of practice operations
Clinical experience
Knowledge of medications
Commitment to “cross training” assigned tasks
Commitment to customer satisfaction in responding to all patient/customer inquiries (internal customers)
Ability to use office equipment
Ability to adapt to changes in procedures and/or workload
Excellent written and oral communications skills
Ability to work independently with little supervision
Ability to work under pressure with time constraints
Ability to concentrate
Required Licenses/Certifications
Medical Assistant certification or Nursing Licensure in the State of Indiana
CPR
Working Conditions
Clean, well-lit, well-ventilated general office working environment
Hybrid position; utilizing in-clinic time and remote work time at the discretion of the RN Clinical Manager after 90 days of in-clinic probation.
Must have private, dedicated work space to work in remote environment.
ROUTINE RESPONSIBILITIES
Behavioral Standards
Consistently complies with established Behavioral Expectations
Patient Representative Duties
Responsible for prior authorizations for medications.
Responsible for accurate and timely processing of prior authorizations, perform appeals as necessary, and the ultimate resolution of each case as assigned.
Back up to hospital medication prior authorizations if needed.
Service
Responds promptly to patient needs
Facilitates professional/empathetic resolutions for patients
Answers prior authorization questions for patients
Clinical Staff
Works with Clinical Supervisor to provide requested information needed for projects
Will fill in as float or phone nurse in clinical schedule when deemed necessary by management
Maintains/meets all Clinical skills/duties required by SCCH Clinics as an employee
Performs other duties as assigned
Full time/Day shift
64 hours/Biweekly
