Req ID:
392147
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Cribl Application Support Engineer - REMOTE to join our team in Frisco, Texas (US-TX), United States (US).
Day to Day Responsibilities:
Provide
L2/L3 production support/administration
for the Cribl platform, primarily
Cribl Stream
.
Monitor Cribl
Leader Nodes, Worker Nodes, Worker Groups, Sources, Destinations, Routes, Pipelines, and overall platform health
.
Troubleshoot Cribl application/service failures, data-flow issues, and connectivity problems.
Investigate issues where logs/events are
not received, delayed, dropped, incorrectly routed, or not reaching the target destination
.
Configure and troubleshoot
Sources, Destinations, Routes, Pipelines, Packs, and Functions
.
Perform Cribl service start/stop, configuration changes, deployments, maintenance, and health checks.
Investigate alerts and production incidents using
Cribl logs, monitoring dashboards, and OS logs
.
Perform
Root Cause Analysis (RCA)
for recurring or critical incidents.
Support Cribl installation, configuration, patching, upgrades, and maintenance activities.
Troubleshoot issues across
Linux/Unix servers, network connectivity, filesystem, CPU, memory, disk space, and system resources
.
Troubleshoot
TCP/IP, DNS, ports, firewall, certificates, SSL/TLS, and source-to-destination connectivity
issues.
Monitor and troubleshoot data throughput, queues, backpressure, and performance-related issues.
Support integrations between Cribl and enterprise platforms such as
Splunk, Elastic, Kafka, Syslog, Microsoft Sentinel, AWS, Azure, and other SIEM/observability platforms
.
Write and maintain
Shell/Python scripts
for monitoring, health checks, log analysis, reporting, and operational automation.
Use
Regex, JSON, and JavaScript
for log parsing, filtering, transformation, enrichment, and troubleshooting where required.
Handle incident/change/problem/service-request tickets using ITSM processes.
Maintain SOPs, runbooks, operational documentation, and knowledge articles.
Participate in
on-call/production support and major incident troubleshooting
as required.
Coordinate with infrastructure, network, security, SIEM/observability, and application teams for issue resolution.
Coordinate with
Cribl/vendor support
for complex product-level issues.
Minimum Requirements
Cribl Stream
5+ years Administration, configuration, monitoring and troubleshooting
Cribl Components
5+ years Leader Nodes, Worker Nodes, Worker Groups, Sources, Destinations, Routes, Pipelines and Packs
Log/Data Processing
5+ years Log ingestion, routing, filtering, parsing, transformation, enrichment and troubleshooting
Linux/Unix
5+ years command-line and system troubleshooting
Shell Scripting
5+ years Bash/Korn Shell scripting and operational automation
Python
5+ years Basic-to-intermediate scripting for support automation
Regex / JSON
5+ years Log parsing, filtering, data extraction and troubleshooting
JavaScript
5+ years knowledge for Cribl functions, expressions and data transformations
Networking
5+ years TCP/IP, DNS, ports, firewall, SSL/TLS and connectivity troubleshooting
SIEM / Observability
5+ years knowledge of Splunk, Elastic, Sentinel or similar platforms
ITSM
5+ years Incident, Change, Problem and Service Request management
Preferred / Good-to-Have Skills
Hands-on experience with
Cribl Stream administration and production support
.
Experience configuring and troubleshooting
Sources, Destinations, Routes, Pipelines and Packs
.
Understanding of
Cribl Leader and Worker architecture
and Worker Group management.
Experience with
Splunk and/or Elastic Stack
.
Knowledge of
Kafka, Syslog, REST APIs and integrations
.
Experience with AWS/Azure logging and monitoring services.
Knowledge of log-management, SIEM, observability, and security-monitoring concepts.
Experience troubleshooting high-volume log/data ingestion environments.
Experience with Git/version-control concepts.
Experience with ServiceNow or similar ITSM tools.
Understanding of high availability, capacity management, and disaster-recovery concepts.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $78,948 – 137,063. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
#LI-NorthAmerica
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,
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