Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit
As a Patient Support Nurse you are responsible for contact with program patients and assessing any barriers that may be present for successful initiation and completion of therapy. The Patient Support Nurse will play an active role with each patient from the first point of patient program enrollment and throughout treatment to facilitate a timely and successful patient experience.
Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers.
Serve as an educator who possesses knowledge and practical experience about clinical treatments and the strong emotions and financial implications associated with a new diagnosis, living with a chronic medical condition or life-threatening condition.
their prescribed therapy and course of treatment, fairly balanced with benefits and known side effects per manufacturer product information
proper administration and dosing of prescribed therapy
calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance, where applicable based upon needs communicated by the patient
support to help better manage the stress involved in their diagnosis.
Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.
Reporting of Adverse Events/ Product Complaint received in accordance with SOP and good manufacturer practices
On time adherence to training deadlines for all corporate policies and procedures
Perform additional tasks or projects as assigned
Must have active RN licensure in current state of practice.
~2-3 years of nursing experience with relevant disease state experience preferred.
~ Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus.
~ Case management or Clinical Trial Nurse experience, a plus.
~ Bachelor's degree preferred.
~ Remote work eligibility is subject to all work from home criteria met and based on business need.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
~ Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
~ Additional health support, including telehealth and Employee Assistance Program (EAP) services
~ Company match on Health Savings Account contributions
~ Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
~401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
~ Paid Time Off (PTO) and Sick Leave to support work-life balance
~ Team members receive nine paid holidays plus two floating holidays
~ Opportunities for advancement in a company that supports personal and professional growth
~ Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
~ At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.
