BWH BWFH Operations Specialist Substance Use Disorders

Mass General Brigham • Remote (Boston, Massachusetts, United States) • $0 / year • 1h ago

Site: The Brigham and Womens Hospital Inc. Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Operations Specialist Programs in Substance Use & Addiction Services Help keep innovative compassionate addiction care moving forward across Mass General Brigham. The Operations Specialist provides multisite operational and administrative support for the Programs in Substance Use & Addiction Services (PSAS) with primary responsibility for the Brigham and Womens Hospital Addiction Consult Team and Bridge Clinic and the Brigham and Womens Faulkner Hospital Addiction Recovery Program. Why This Role Matters: In this highly collaborative role you will partner with physicians nursing behavioral health and administrative leaders to support a continuum of inpatient and outpatient addiction care. You will help strengthen daily operations patient access team coordination and the successful implementation of new programs and improvements across multiple sites. What Youll Do: Coordinate day-to-day operations across BWH ACT BWH Bridge Clinic and BWFH ARP while flexing to support other PSAS programs. Partner with clinical and administrative leaders to support efficient workflows patient access scheduling consult management census tracking and coverage. Maintain provider staff trainee and program schedules; communicate operational changes and coordinate coverage. Coordinate onboarding and offboarding including access equipment workspace orientation credentialing and shared resources. Lead operational projects and new initiatives by maintaining plans tracking deliverables and supporting implementation of new workflows programs technology and cross-training. Monitor Epic reports schedules clinical volumes utilization staffing and other performance data; prepare routine and ad hoc reports presentations and analyses. Provide high-level administrative and meeting support including complex calendars agendas minutes action items communications records purchasing and event logistics. Identify operational gaps troubleshoot issues improve processes and support quality regulatory readiness and compliance requirements. Provide flexible onsite and administrative cross-coverage during staffing transitions vacancies program growth and periods of increased need. Qualifications What Youll Bring

At least 23 years of healthcare administrative or operational experience. Associates degree required; bachelors degree in business Healthcare Administration or a related field preferred. Experience in a hospital ambulatory behavioral health addiction treatment or similarly complex healthcare environment preferred. Experience with project coordination scheduling onboarding data reporting or multisite operations preferred.

Additional Job Details (if applicable) Skills for Success

Excellent organization communication problem-solving and attention to detail. Ability to work independently take initiative anticipate needs and follow work through to completion. Ability to manage competing priorities complex schedules projects and deadlines in a fast-paced multidisciplinary environment. Professional collaborative approach with clinical teams administrative partners senior leaders and internal and external stakeholders. Proficiency with Outlook Excel Word PowerPoint Loop and Teams; Epic and familiarity with MGB systems preferred. Work Environment

This is a primarily in-person multisite role with regular presence at BWH and BWFH and onsite support at MGH and other MGB PSAS locations as needed. Local travel between sites is required with limited remote work based on operational needs. This position has no direct supervisory responsibility but provides workflow guidance training orientation and project coordination. The Operations Specialist also demonstrates responsible stewardship of MGB resources and supports purchasing invoices operational expenditures resource utilization and revenue cycle activities as assigned.

Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range $48547.20 - $69409.60/Annual Grade 5 At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at . Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline. Required Experience: IC