We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. Where customers are empowered to take on any opportunity. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves. We're a service-first software guiding renters and homeowners through their journey while building solutions for our partners, helping them stay engaged with their clients beyond the transaction.
The Concierge - LiveEasy (an Inbound Sales Representative) serves as the primary point of contact for our customers, providing exceptional support throughout their moving journey. This role involves assisting homeowners with personalized services, managing various requests, and ensuring a seamless experience by coordinating resources, services, and information. The Concierge - LiveEasy is a trusted advisor who anticipates needs, offers solutions, and ensures customer satisfaction from start to finish. This sales role is onsite (10am-7pm EST), paid hourly, and is eligible for tier-based commission.
Serve as the main point of contact for homeowners during the moving process.
Provide personalized guidance on services, including moving assistance, utility setups, home services, and more.
Proactively reach out to clients to ensure their needs are met and to offer support throughout their transition.
Coordinate with vendors and service providers to arrange necessary home services, utilities, and other moving-related needs.
Address customer inquiries and resolve issues promptly, escalating complex matters to management when necessary.
Offer creative solutions to resolve challenges that may arise during the moving process.
Maintain accurate customer records and track all interactions in the company's CRM system.
Provide clients with relevant information about their new home, community, and available services.
Monitor customer satisfaction throughout the process and implement measures to ensure a positive experience.
Ability to understand and anticipate client needs, providing personalized and empathetic service.
Effective at resolving issues and offering creative solutions to meet customer needs.
Excellent attention to detail when coordinating services and managing customer information.
Ability to identify upsell and cross-sell opportunities to enhance the customer experience.
High school diploma or equivalent (required); customer service, or related field (preferred).
~2+ years of experience in customer service or concierge roles.
~ Experience with CRM systems and service coordination.
~ Find out more about our locations by visiting our site .
The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, experience, and internal equity.
The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here .
Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We learn as much from each other as we do our customers and our communities.
Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio.
