Online Help Coordinator

ISO New England, Inc • Remote (Holyoke, Massachusetts, United States) • $69k / year • 7h ago

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy.

ISO New England is seeking a detail-oriented paralegal to manage the Company’s Tariff using specialized software, assist attorneys with regulatory tariff filings, and provide paralegal support through legal research and the tracking of energy industry matters. You will receive hands-on training from the Company’s current tariff coordinator and other experienced support staff. This role is an excellent opportunity for a paralegal who is eager to build expertise in the energy industry, applies exceptional attention to detail, enjoys process-driven work, and is interested in developing spreadsheets and tracking tools while expanding their legal research skills. It may also be a strong fit for an administrative professional or analyst with an understanding of the energy industry and FERC-regulated tariffs who is ready to broaden their responsibilities and grow into a specialized legal support role. What we offer you: A stable, mission-driven workplace where your impact truly matters A highly engaged work environment that values inclusion, collaboration, and employee safety and wellbeing Competitive compensation with a base salary + performance bonus Robust benefits package, including:

Enhanced 401(k) and financial planning support Tuition reimbursement and professional development Wellness programs, including an onsite gym Flexible work hours Employee Business Networks Free coffee at our onsite café

Hybrid work environment (3 days/week onsite)

Distance-based relocation assistance available How you will make an impact: Learn the ins and outs of the tariff administration process, including how to make and track updates to the tariff using tariff administration software and working with the attorneys who are responsible for the development of tariff updates. This work requires significant attention to detail and provides the opportunity to assist with the development of new tariff tracking systems. Manage the software-based process for submitting filings to the Federal Energy Regulatory Commission and, as necessary, other administrative and judicial agencies, working closely with attorneys and other support staff to collect and proof required filing documents, submit the filings using appropriate software and online tools, and ensure required publication and distribution of filings. Assist with legal research regarding the Company’s tariff and related legal issues, working with the attorneys to understand the issues and complete research using various software and online tools, as well as your growing knowledge of the tariff. Draft documents for attorneys What we are looking for Paralegal with one (1) or more years of experience working for a law firm, governmental agency or corporate legal department, or experienced administrative professional or analyst seeking to utilize existing and develop new skills in areas of tariff administration, energy law, research, and tracking, word processing and research Strong computer skills and familiarity with Microsoft Excel; comfortable using online project tracking tools Strong written and oral communication skills, attention to detail, and proofing A proactive, can-do attitude about new tasks and responsibilities Knowledge of the energy industry and energy/regulatory practice is a plus This employer will

not

sponsor applicants for work visas for this position (ex: H-1B, F-1/CPT/OPT, O-1, E-3, TN, J, etc.). The expected salary range for this position is below. This role is also eligible for an annual performance bonus, comprehensive health insurance (medical, dental and vision), flexible spending and health savings accounts, a 401(k) plan with generous employer contributions and a student debt benefit, life and AD&D insurance, disability insurance, critical illness and hospital indemnity benefits, paid time off, paid leave, a wellness program, an employee assistance program and other great company perks. Salary Range $69,000—$95,000 USD This is a U.S. based role. If the successful candidate resides outside of the U.S., relocation will be required.

Equal Opportunity: We are proud to be an EEO employer. Applicants for employment are considered without regard to race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, citizenship, national origin, age, ancestry, marital status, disability (including learning, mental, intellectual, and physical), service in the uniformed services, genetic information, or any other status protected by applicable law. Drug Free Environment: We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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