Department:
12154 Enterprise Corporate - Access & Opportunity Strategic Operations
Status:
Full time
Benefits Eligible:
Yes
Hou
rs Per Week:
40
Schedule Details/Additional Information:
Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA and working Internationally (this includes working while on vacation).
No relocation, No Sponsorship or transfer of visa for this position now or in the future.
Pay Range:
$35.50 - $53.25
Supports the Civil Rights team by coordinating the receipt, investigation, and resolution of discrimination in service delivery cases and oversees the data collection and management for the Civil Rights team.
Major Responsibilities:
Support and conduct the investigation and resolution of lower-moderate acuity civil rights and language access complaints, escalating moderate or complex cases to Civil Rights Leadership as appropriate.
Identifies, analyzes, mitigates and prevents risk related to civil rights concerns.
Maintain accurate and confidential documentation of complaints, investigations, and resolutions in accordance with organizational policies and regulatory requirements.
Lead the tracking, analysis, and reporting of civil rights and language access complaints, contributing to enterprise-wide insights and continuous improvement efforts.
Coordinate the collection and validation of patient demographic data, including race, ethnicity, gender, disability status, and primary language, to support regulatory reporting and internal initiatives.
Contribute to the preparation and submission of the Wisconsin State Civil Rights Compliance Plan, including gathering documentation, updating templates, and supporting full-cycle reviews.
Contribute to the development and dissemination of annual civil rights teammate training and assist in the development of targeted remedial training on nondiscrimination, disability access, and language access.
Participate in enterprise-wide committees, workgroups, and initiatives related to civil rights, equity, and patient experience, representing the Civil Rights team as assigned.
Monitor and maintain files and compliance documentation, ensuring readiness for audits and alignment with federal and state regulations.
Support the maintenance of the Civil Rights SharePoint site, including uploading resources, updating tools, and organizing content for easy access by staff.
Functions as a knowledgeable resource for identifying current and ongoing changes to applicable laws, rules, regulations and policies related to compliance activities.
Serve as a peer and collaborative partner to Clinical Risk, Patient Experience, Teammate Relations, and Patient Advocacy teams, contributing civil rights expertise to case consultations and resolution strategies.
Minimum Job Requirements
Education
Bachelor’s degree in public health, public policy, legal studies, healthcare administration, or related clinical discipline.
Certification / Registration / License
N/A
Experience
3 or more years of cumulative experience in civil rights, disability rights, investigations, clinical or administrative health care, and policy/program development, with a strong focus on advancing equity, accessibility, and regulatory compliance.
Knowledge / Skills / Abilities
Ability to analyze, evaluate, and provide expert consultation on complex civil rights, disability rights, and cultural equity issues in both clinical and organizational health care environments.
Strong written and verbal communication skills, with demonstrated diplomacy in engaging patients, families, clinicians, legal counsel, and health system leadership on sensitive civil rights matters.
Proven ability to investigate and resolve civil rights complaints through collaborative problem-solving, mediation, and policy-informed decision-making within regulated health care settings.
Demonstrated cultural and racial competency, with a commitment to advancing health equity, inclusion, and language accessibility across diverse patient populations.
Skilled in multidisciplinary collaboration, with the ability to initiate, prioritize, and manage multiple projects across departments and service lines, often under tight deadlines.
Ability to apply critical and creative thinking to navigate complex multicultural and regulatory issues, including ADA, Section 1557, Title VI, and CMS requirements.
Strong organizational, analytical, and problem-solving skills, with attention to detail and systems-level impact in clinical and operational contexts.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and ability to quickly learn and apply health system tools such as EHR platforms, incident tracking systems, and compliance dashboards.
Familiarity with health care delivery systems, patient rights, and principles of program implementation in complex, regulated environments.
Ability to present professionally to varied audiences and communicate effectively across all levels of a health care organization, including frontline staff, executives, and community stakeholders.
Preferred Job Requirements:
Experience
5 years of progressively responsible experience in civil rights, disability rights, healthcare equity, or related fields, including direct involvement in investigations, complaint resolution, and program development.
Experience in clinical healthcare settings or with public health, health law, or regulatory compliance is strongly preferred.
Prior work with regulatory agencies, cross-functional teams, and initiatives advancing equity and accessibility in complex health systems is highly desirable.
Direct experience conducting investigations, managing complaint resolution processes, and supporting programmatic initiatives that advance equity and accessibility.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
