As Operations Manager, you will develop, support, and manage the HVAC and Plumbing teams as they maintain, repair, and replace our customers’ systems and equipment. This role will oversee daily operations, help coordinate service and scheduling activities, and ensure top-tier service to our customers. we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.
Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
~ 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
~Hold on to your more of your paycheck with Company-sponsored
Medical, Dental,
and
Vision Insurance programs
Best-in-class 401(k) Retirement Savings Plan
with attractive
company matching
contributions
Company-paid employee Life Insurance
with options for YOU and your Family!
Short-term
and
Long-term disability
insurance options that will protect you and your family if you are unable to work
Legal advice, pet insurance, and health advocacy programs
The Operations Manager directs daily operations of the HVAC and Plumbing departments by successfully performing the following tasks, duties and responsibilities:
Schedules, directs and provides technical support for technicians to meet service demands and customers’ expectations
Supervises and directs the technicians to effectively perform the functions of repair, replacement, installation and other duties as required to ensure customer satisfaction.
Reviews technician’s work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
Responsible for technician’s performance appraisals, reviews and for setting improvement goals per company requirements
Establishes and maintains a regular training program to ensure that technicians and maintenance technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the department
Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
Ensures that all company/department policies are being followed by staff
Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
Monitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
Keeps current with latest training on current products, coordinates training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment
estimates and generates bids for contract projects/work
Manages larger installation, start-up and commissioning projects; coordinates and directs a team of plumbers and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
Industry specific knowledge of various components associated with HVAC and Plumbing service fields.
Minimum of 6 years proven field experience in HVAC/Plumbing
Required experience as service manager or adequate field supervisory experience.
Preferred experience as operations manager or other related.
able to maintain and protect confidential information.
Must be proficient with computers – including but not limited to Microsoft Word and Excel.
Must communicate effectively verbally and in writing with customers and service technicians.
Bachelor's Degree Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.
