Head of Business Operations - Remote

Compeer Financial • Remote (Lakeville, Minnesota, United States) • $0 / year • 2h ago

Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.
Hybrid model – up to 50% work from home
Flexible schedules including ample flexibility in the summer months
Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Inclusion Council, emerging professional groups, etc.)
Professional membership/certification reimbursement and more!
Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.
To learn more about Compeer Financial visit
This position offers a hybrid option to allow for occasional remote work, primarily working out of the Lakeville-MN, Mankato-MN, Rochester-MN, or Onalaska-WI office locations.
Provides leadership to the Client Service team who is responsible for delivering high quality client service to support the effective delivery of credit and financial products and services to current and prospective clients. You will directly and indirectly manage all team members within the assigned areas of responsibility and assists in the establishment and development of policies, procedures and guidelines to ensure Compeer provides strong client relationships that follow Compliance and FCA regulations.
Communicates business expectations and goals and is responsible for team's results.
Aids in establishing and developing guidelines to ensure the team provides a consistent quality level of service, which is timely, thorough and responsive to all clients. Client service includes face to face interactions, on-farm service as needed, telephone communications, and written correspondence.
Determines and effectively communicates performance standards and development plans and assesses performance against standards.
Visits local offices at least twice per year.
Champions the brand; serves as a role-model for the vision, mission and values of the organization. Collaborates with team members throughout the organization, Risk Management, Compliance and Business Technology to develop, maintain and improve loan systems, technology, policies, processes and procedures.
Collaborates with team leaders supported by the Client Service team to ensure a consistent quality level of service is provided.
Drives continuous process improvement within the team.
Bachelor's degree in business administration, marketing, or related field or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Expert-level experience in lending, compliance and underwriting in a financial institution.
Advanced-level leadership and management experience.
Knowledge of federal and state (Illinois, Minnesota, and Wisconsin) laws, regulations and compliance requirements specific to the financial industry.
Knowledge of farming operations and agriculture, along with basic accounting principles and procedures.
Leadership skills to select, evaluate, engage, motivate, mentor, train, delegate, reward and lead remote team members.
Computer skills, including Microsoft Office applications and customer relationship management (CRM) programs.
Flexible and adaptable to changing situations.
Ability to work independently and collaboratively with other teams to achieve goals, grow business and service all aspects of client needs.
The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.