About the role
: The Customer Training and Success Specialist ensures that new Lingraphica customers (both the person with communication challenges (PWCC) and their care partners) have the knowledge and confidence to use their device successfully. This role focuses onpost-sale device training: helping customers and caregivers understand both themechanics of device use and how to apply it in their daily lives.
Responsibilities:
Customer Training & Success
Deliver one-on-one and small group training for PWCCs and care partners tailored to their needs and comfort with technology.
Facilitate group training sessions through the Lingraphica Device Users Community.
Provide anadaptable training programthat meets customers where they are whether they need just one session to get started or ongoing check-ins to build confidence over time.
Focus training on both themechanics of device use and how to apply it in daily life.
Document all customer interactions and outcomes in the CRM.
Cross-Functional Collaboration
Serve as a voice of the customer by identifying and sharing recurring training needs user feedback and adoption challenges with Product Sales Marketing and Support teams to help improve the learner experience and inform future enhancements.
May be assigned to other projects and duties as needed.
Qualifications :
Knowledge Skills & Abilities
Strong ability to deliver clear empathetic and practical device instruction to both individuals and groups.
Skilled at tailoring training to different learning styles personas and knowledge levels.
Ability to translate complex product functionality into simple engaging training.
Creativity in adapting training to diverse customer needs.
Strong communication skills with the ability to translate complex information into simple actionable guidance.
Organized and proactive with a focus on continuous improvement.
Minimum Qualifications:
Experience as a Speech-Language Pathologist or SLPA
At least 2 years of experience providing AAC training clinical instruction or related teaching/coaching experience.
Expertise in AAC and communication partner training.
Proficiency with Microsoft Office
Proficiency with Zoom/other virtual meeting platforms and/or experience with teletherapy
Preferred Qualifications:
ATP certification and/or Supported Conversation for Adults with Aphasia (SCA)
Familiarity with CRM tools (e.g. HubSpot)
Additional Information :
Work Environment & Physical Demands
Work Environment (Remote): Work is performed remotely from a home office. The individual is expected to maintain a safe productive workspace with reliable and secure internet access.
Must be able to operate a computerwith or without reasonable accommodation.
Travel
No travel is required for temporary positions.
Accommodations
To perform this job successfully an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge skills and/orabilitiesand physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you require an accommodation please reach out to Human Resources at for assistance. We are here to help!
Lingraphica and Pay Transparency
At Lingraphica we are committed to fair and equitable compensation practices. The starting salary range for this position is $60000 and $75000 per year. Placement in the starting pay is based on factors such as experience skills education and internal equity. We regularly review our compensation structures to ensure they align with industry standards promote fairness and support career addition to competitive base pay we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.
To learn more about Lingraphica visit:
! To learn more about our benefits offerings
click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.
Remote Work :
Yes
Employment Type :
Full-time
