Telecommute Senior Program Manager

Nava PBC • Remote (New York, New York, United States) • $0 / year • 5h ago

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Program Manager to lead the delivery and client engagement efforts on a group of strategic contracts.
At Nava, members of the Program leadership team are responsible for client trust and relationships, team clarity and health, staffing, contract management / profit & loss, and organic growth. Nava's Program Managers have 10+ years of experience overseeing delivery outcomes and client relationships for a set of large-sized projects to create positive delivery environments.
Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances)
Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your program accordingly with surge contract line item numbers (CLINs), option years, and negotiations with subcontractors.
Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery
Support the creation of delivery environments built on mutual trust between government partners and our team
Scale efforts through a team of project managers and other functional delivery leads
Manage all the contracts and finances on within your portfolio in coordination with the finance team and coordinate necessary contract modifications
Set and uphold standards for delivery excellence and client service
Apply Nava's policies and guidance at the program level (E.g. utilization guidance)
Must have experience with Custom Software or Cloud infrastructure programs/projects
Must work east coast hours and easily travel to Richmond, VA by direct flight, short connecting flight OR train/car
Experience working with or for state government agencies, with solid understanding of government contracting, compliance, and importance of audit trails
Experience with leading and growing agile development teams and the challenges of managing a project at scale, whether you inherited that team or built it from scratch
Ability to demonstrate experience leading large-scale projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
You are highly organized and care deeply about building and growing a sustainable, culture-conscious business
A strategic approach to delivery planning and contract management over the medium-term and long-term
Ability to maintain broader situational awareness beyond the immediate team
Previous experience in managing Paid Family Leave Benefits Programs, either in-house or as a vendor
Experience working closely with or inside state government (or local government of major cities like NYC, LA, Chicago, or Houston)
Proven track record of building and leading high-performing, agile technology teams of 50+ staff
Experience with using common project management tools like Jira and Confluence
Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders
Experience managing projects that provide production operations and support alongside ongoing product/feature development
Legal authorization to work in the United States
Work authorization that doesn’t require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract
Health coverage
— comprehensive medical, dental, and vision plans to support your overall health needs
Nava provides disability, life, and accidental death insurance at no cost
vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays
— enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus
— when Nava meets its goals, eligible employees receive a performance-based annual bonus
full platform offering physical, mental, & emotional health resources & support tools
Virtual care
— see doctors online with no copay through a virtual visit program (depending on available providers)
earn extended unpaid leave after continuous service for personal growth or rest
Nava matches 4% of your salary to support your retirement savings plan
Flexible work
— remote-first environment with flexibility built around your schedule and responsibilities
Home office setup
— company laptop & setup assistance provided via Staples for remote work needs
monthly reimbursement to help offset eligible home office utility expenses
internal training programs and resources to help grow your professional skills
LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus
— pre-tax commuter programs to support in-office travel when applicable
A collaborative and remote-friendly team environment where people genuinely care
We have fully remote options if you reside in one of the following states:
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