The Remote ROI Specialist is responsible for providing remote support to MRO's healthcare clients by processing Release of Information (ROI) requests for patient medical records
This a fully remote position. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and securely accessing pertinent patient data from client electronic health record (EHR) systems and other approved electronic sources that match the patient request. Responds to phone calls, emails, and secure messages from requesters concerning various ROI issues. Logs medical record requests into Exchange Manager. Uploads and indexes electronic medical records into Exchange Manager. Complies with MRO and client facility policies and regulations, including HIPAA privacy and security requirements and MRO remote work and information security policies. High School Diploma/GED required.
Prior work experience in Release of Information in a physician's office or HIM Department is a plus.
Demonstrates proficiency using computer applications and web-based systems. One or more years experience entering data into computer systems. Demonstrates the ability to work independently in a remote environment, managing time effectively and meeting production goals established by MRO.
demonstrated success responding to customer inquiries by phone, email, and virtual platforms.
Knowledge of medical terminology is a plus.
This is a fully remote, work-from-home position.
Requires a private, dedicated workspace that meets MRO privacy and security requirements for handling protected health information (PHI).
Requires reliable high-speed internet service and use of MRO-approved equipment and secure access methods (such as VPN and multi-factor authentication).
Participates in virtual meetings and trainings using video and collaboration tools.
Extended periods of sitting and computer work are required.
MRO's employees work at client facilities throughout the United States. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.
Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.
