Work Location Requirement: This position may be performed onsite or remotely; however, onsite work is preferred based on business needs. Preference will be given to qualified candidates who are able to work onsite and are located within a reasonable commuting distance. Remote Work Eligibility: This position is open to candidates located within the continental United States. Due to state-specific employment requirements and workers’ compensation regulations, we are unable to support remote work arrangements in the following locations: Washington, Ohio, Wyoming, North Dakota, Puerto Rico, and the U.S. Virgin Islands. At NorthBay Health, the Revenue Cycle Informaticist supports revenue cycle operations through data, analytics, and Epic-focused informatics capabilities. This role combines strong revenue cycle operational knowledge with expertise in Epic reporting and analytics to define performance measures, build and maintain dashboards and self-service tools, and ensure consistent, trusted metric definitions across Hospital Billing (HB) and Professional Billing (PB). The Revenue Cycle Informaticist partners closely with Patient Financial Services, Revenue Cycle leadership, and enabling teams (e.g., IT/analytics) to intake and prioritize reporting needs, translate data into actionable insights, and drive sustainable operational change in support of staffing, volume, and performance decisions. The Revenue Cycle Informaticist delivers measurable value by enabling effective use of Epic analytics and data to improve revenue cycle performance and operational efficiency across the organization. Enhances visibility into revenue cycle performance through accurate, actionable analytics and dashboards. Supports informed staffing, volume planning, and prioritization decisions that improve efficiency and outcomes. Builds analytic capability across the organization by coaching and educating staff at all levels. Drives sustainable performance improvement by translating data insights into operational action. Drives adoption of new revenue cycle technologies and software tools to enhance efficiency, productivity, and accuracy through investigation, collaboration, research, advocacy, and education. Primary Responsibilities Provide revenue cycle informatics support aligned with Epic revenue cycle recommendations, including analytics enablement, training, and adoption support across HB and PB. Serve as a key Epic reporting and analytics resource for revenue cycle, leveraging Epic tools as applicable (e.g., Reporting Workbench, dashboards, and enterprise data sources) and partnering with IT/analytics teams for advanced data sets as needed. Establish and manage a structured intake and prioritization process for reporting/dashboard support requests (requirements gathering, documentation, testing/validation, deployment, and ongoing maintenance). Partner with revenue cycle, finance, and operational leaders to identify improvement opportunities and support adoption of data-driven workflows; translate analytic insights into operational actions and change management support. Coach, mentor, and educate revenue cycle staff at various levels throughout revenue cycle on dashboards, report navigation, self-service analytics, and interpretation of performance data; develop job aids and training materials as needed. Prepare analyses and materials for operating reviews, weekly touchpoints, and leadership discussions; proactively surface insights, risks, and recommended actions. Maintain appropriate privacy and security practices when handling patient and financial data; follow organizational policies for PHI access, minimum necessary use, and secure distribution of reporting outputs.
