Remote Energy Efficiency Customer Support Specialist

CLEAResult • Remote (Lexington, Kentucky, United States) • $0 / year • 1d ago

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours - Paid vacation, sick, personal and parental leave time - Paid Volunteer Time: giving back to our communities is important to us - Employee Assistance Program - offers benefits to help you manage daily responsibilities - Access to on-demand training courses to advance further in your career This position is remote and can be located anywhere where posted. To join our team as an Energy Efficiency Customer Support Specialist! This isn't your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change! Each customer interaction focuses around energy efficiency You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates Each call can be a different utility customer and require a different type of service Wide range of support scripts - verbatim, talking points, or simple usage guides Some programs utilize chat/email interactions with customers Personal performance data and progress accessible in real time Supporting customers and tech inquires Appreciation for goals and performance metrics High School Diploma or GED (required) Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred Sales-oriented with a focus on customer service satisfaction "How can I help you?" Remote Work Requirements: We provide a laptop, software, and all necessary equipment Google: 'free speed test' if you are unsure Environment: Dedicated home office space, free of personal disruptions You are scheduled to be on the phone throughout the entirety of your shift - no flexibility to answer the door or be on-call care for others during scheduled work hours If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations. Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.